Why Does My Xbox Say the Person Who Bought This Needs to Sign in? Here Are the Reasons!

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Some Xbox One users are getting the “Person who brought this needs to sign in” error when attempting to start a game or application. Usually, this error is accompanied by the error code 0x803f9006 or 0x87de2729. Here are the reasons and the solution to fix the error.

Reason of the “Person who Bought this Needs to Sign in Xbox One” error on Xbox One Occurs

Based on the research, there are some different scenarios which might trigger this error message. Here are the reasons:

    • Xbox Live Services are down
      Actually, this issue can also occur if one or more Xbox Live services are undergoing maintenance or down. In most cases, the error occurred when the Xbox Live Core Services have problems. If so, you only need to wait for the error to be fixed by Microsoft.
    • Licence-Holding account is not set as Home
      If you are trying to do game sharing and you are getting this error, chances are the error message appears due to the person that has brought the game is not actively signed into the console. For this case, you are able to fix the error message by setting your Xbox as the Home Xbox for the license-holding account.
    • Dashboard glitch
      In some cases, this error seems to be happening if the dashboard becomes glitched. Some users who got the error have already reported that they solved this problem by signing out and back into their Xbox account whenever this error occurs. But, this fix is only temporary.
    • Network issue
      This issue is enough common among those who are using a dynamic IP. Some users discovering themselves in a similar situation have managed to solve the error entirely by power cycling their console and restarting their router.

Why Does My Xbox Say the Person Who Bought This Needs to Sign in Here Are the Reasons

How to Fix the Error?

Below are some methods that you can do to fix this error.

Method 1: Verifying the Xbox Live Services status

Before you do anything else, it is very crucial to make sure that the error is not beyond your control. Based on some reports, this error also occur if the Xbox Live Core Services are down or undergoing maintenance. Probably, they are in the middle of a scheduled maintenance period or probably the service is dealing with an unexpected outage period. Usually, it will get resolved automatically in several hours. If you suspect that the error might have been caused by a non-functional service, so you are able to check the status of all Xbox Services. If the Xbox Live Core Services are down, the error is beyond your control. For this case, the only action is to wait for Microsoft to solve the error.

Method 2: Setting your console as “Home” from License-Holding account

Most of the time, this error occurs if you are not the owner of the gaming license. It means that a different account which is signed into your console holds the right to the gaming license. If this case is applicable and you are trying to do game sharing, the only method that will allow you to play the game from a different account is to set your Xbox as the Home Xbox from the license-holding account.

Here is a guide on how to designate your Xbox One console as the Home Xbox for the license-holding account:

    • Firstly, you have to sign in with the account which is holding the gaming license to the game giving you the error.
    • After that, you are able to press the Xbox button to open the guide menu.
    • From the guide menu, you have to go to System > Settings > Personalization, and then select My home Xbox
      Setting your console as Home from License-Holding account
    • From the next menu, you need to choose Make this my home Xbox. This is going to designate the console as the home Xbox for the account which is currently signed in.
    • After the console is set at the Home Xbox for this account, just sign in with your account and see if the error has been fixed.

Method 3: Relogging your Account

In fact, this error might also be caused by a network issue. Some users who have been getting this error have reported that signing out and then signing back in fixes the error in an instant. But, need to note that this fix is just temporary. If you are looking for a solution that will allow you to play your games quickly, here is what you can do:

    • At the first step, you have to press the Xbox button to open the guide menu on Xbox One.
    • After that, select Sign in and then choose Switch profile.
      choose Sign in and then select Switch profile
    • Please sign in with a different profile (or log out of your current profile).
    • Next, you are able to press the Xbox button again to open the guide menu and choose Sign In. Please choose your account to log back in.
    • Now, you are able to launch the game which was previously triggering the error and see if the error has been fixed.

Method 4: Power Cycling console and restarting the router

Another solution that may fix the error is to physically power cycling the console and restart the router. This will fix two of the most prominent culprits which trigger this error.

Here are steps to do:

    • On your console, you have to press and hold the Xbox button for 10 seconds or more.
    • Once the console is powered off completely, you are able to turn your attention to your router. Please press the restart button or the Power On button twice. In alternative, you are able to disconnect the power cable connected to the router and wait a couple of seconds.
    • Once the router has been restarted, you need to turn on your console back On by pressing the Xbox button on the console once again.
    • Once the startup sequence is complete, simply you are able to open the game which was previously showing the error message and see if the error is fixed.

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