Securus Video Visitation Refund Form: How to Refund from Securus Technologies

When I tried to search the information about how to refund from Securus Technologies, here is the information that I got from Securus Customer Care.

Refund from Securus Technologies

You are able to request a refund through the automated system or a live agent by calling 972-734-1111. Do you have a Securus Online account, you are able to log into your account. After you logged into your account, you have to follow the steps below.

    • The first thing that you have to do is to choose Manage Account.
      choose Manage Account.
    • After that, you have to choose Close Account.
      choose Close Account
    • Here, you also have to click on the Close Account button again.
      Close Account button again.
    • And now, you have to choose Close Account again to confirm.
      Close Account again to confirm.

It is important for you to know that you have to be aware that you balance may not reflect calls that you got in the last 24 hours. After you verify and submit the form, your account will be closed and all future calls will be blocked. For all credit card transactions which are made through phone or Securus Online, full and partial refund amounts will be applied to the payment source last used. A refund will be processed in 10 to 12 days.

If the payments made through Western Union, full refund will be refunded via Western Union in 10 to 12 days and partial refunds will be processed by check through regular U.S. Postal Service mail in 2 to 3 weeks.

If the payments are made through MoneyGram or by mail, full and partial refunds will be processed by check via regular US Postal Service mail in 2 – 3 weeks. Your address needs to be verified. If you find that the address is not correct, you have to go to My Settings and then you have to correct your address before you close your account.

That’s the information about Refund in Securus, now let’s find the other information where here I will inform you about Securus Video Connect Subscription.

Securus Video Connect Subscription

If you register to Securus Video Connect monthly subscription, it will permit a payment option plan which permits Securus Video Connect users to subscribe to unlimited video sessions for a monthly subscription fee. The subscription will renew automatically. It will also charge the users credit card on file. It is important for you to note that refunds are not offered for sessions which are miseed or the monthly subscription cost.

Securus Online Securus Video Connect will give Family and Friends permission to take advantage of the promotions to subscribe to the monthly subscription service. It is explained on the Securus Customer Care that the monthly service will have a subscription plan for each site, individually. Let’s take an example. Let’s say that you have a loved one at Jackson State Penitentiary in MO and one at N. Conway Municipal Jail in New Hampshire. These are 2 different correctional agencies. You only choose to sign up for one site subscription instead of both. Jackson State Penitentiary in MO makes a decision to sign up for a subscription and it will permit unlimited video sessions each month by paying a monthly subscription fee. It will renew automatically and it will charge the users credit card on file. For each site, subscription is subject to scheduling rules.

Conway Municipal Jail in New Hampshire makes a decision not to sign up for a subscription- user would then pay for each video because they schedule and is subject to scheduling rules for each site.

Account Management Page

As the user, you have an option to Go Unlimited beside each site that offers the feature. If you chooses Go Unlimited, the Subscription Pop Up will come up. If you choose to click Manage Account, you will be able to manage all your existing subscriptions. You will see Facility Name, the monthly cost, the option to unsubscribe and the day upon which your subscription renews.

In addition, you will have the ability to update your credit card information with the display showing only the last four digits of the card you have on file.

Unsubscribing Securus Video Connect

If you choose to click on the Unsubscribe on the main page, you will be shown a page where Securus Online will ask for the reason the F&F is canceling your subscription. This information will be arranged in a report for marketing. If the F&F chooses the reason, the option to unsubscribe will be able to be clicked.

After you click on the Unsubscribe button, you will be shown another warning that you are about to unsubscribe. After you click on the Complete Cancellation, the subscription will be cancelled. You are able to select to Stay Enrolled at every point during the cancellation. If you click to stay enrolled in the service, then you will be sent back to the account management page.

If you have unsubscribed from the subscription service or do not have an existing subscription at the facility where you are trying to schedule a video session, you will be given the option to subscribe at that time. If you already have the subscription service, the promo box will not come up. However, you will see the standard drop down to schedule your video session.

Other Things to Know About Video Visitation Subscription

In the Securus Video Connect Subscription, there are unlimited video sessions for a recurring low monthly fee. If you want to schedule a video session with Securus Video Connect Subscription, the way is the same as to schedule a remote video session without the subscription.

You are able to schedule up to three video sessions at a correctional facility that supports the Video Subscription. If you are not able to make the video session that you scheduled, you are able to cancel or reschedule any video session you schedule with your subscription.

The subscription will permit you to visit for any length of time available at the facility where you are subscribed. You may wonder whether the monthly subscription cost include sales tax or not. Well, it does not include with sales tax. The taxes will be added after purchase or renewal.

Let’s say that you do not schedule any video visits for a month while subscribed. If so, there are no refunds.