GTL GettingOut Customer Service

GTL Getting Out is here to help you stay in touch with your family members or friends in prison. Sometimes you need to contact GTL Getting Out Customer Service to ask something, such as inquiring about your account or transactions. By the way, how to contact GTL Getting Out Customer Service? What is the phone number of GTL Getting Out Customer Service? Let us find out that information by reading the entire text below.

GTL GettingOut Customer Service

How to Contact GTL Getting Out?

Apparently, there are some ways you can contact GTL Getting Out.

1. Contact Getting Out by Phone Call

Once you are at the homepage of GTL Getting Out, at the top of the page, you will be able to find a phone number of Customer Care. The phone number of GTL’s Customer Care is 1-866-516-0115. So, if you want to contact GTL Getting Out, just call at that number. Also, you can also contact GTL Getting Out Customer Service by calling at (866) 516-0115. For your information, it is the customer service toll-free number for Getting Out. For report fraud, you can call at (866) 204-1603.

2. Contact Getting Out via Email

You can send messages via email for legal issues or reporting fraud at customersupport@touchpaydirect.com. Please fill out the form with your question or issue completely. Then, your message will be sent to the company’s representative. In addition, you can also send messages via email with the questions related to your account or transactions via the contact form available on their official website or mobile app.

3. Contact Getting Out via Social Media

You can also contact GTL Getting Out via social media platforms such as YouTube and Facebook. Try to send them a message or comment on their post. You will be able to find the contact information for customer support on their social media platforms. Keep in mind that the response time on social media can vary. And, it may not be the best method to get immediate support.

GTL Getting Out Customer Service for Account or Transactions

If you have any questions regarding your account or transactions, the customer service phone number you can call is 1.866.516.0115. When you are calling them, make sure you speak up your question or issue clearly so that they will be able to address your case as soon as possible. Besides calling at 1.866.516.0115, you can also fill out the form which can be discovered at gettingout.com/contact-us/. Please fill out the form completely. The information you must provide on the form including:

    • Your first and last name
    • Your email address
    • Your phone number
    • The type of issue
    • Your message
    • The inmate’s name or booking number
    • The facility name

After you provide everything, next you only need to press the green “Submit” button.

Also Read: How to Get GTL Verified on GettingOut

GTL Getting Out Customer Service for Video Visits

To keep in touch with your incarcerated loved ones, you can also try to schedule a video visit. There are some steps you must do to start or schedule a visit. If you have any questions regarding video visits, you can contact GTL Getting Out Customer Service. The customer service phone number you can call for asking any question related to video visits is 866-516-0115. So, please call at 866-516-0115. When you are connected to the number, ensure to select the prompt for video visit. Surely, the feature of video visits will be beneficial for you and your incarcerated loved ones. With this feature, you will be able to see your incarcerated loved one without having to leave your place.

GTL Getting Out Customer Service for Refund

You should know that once your account is created, it will become inactive and any funds in your account may be forfeited if you do not use your account after 180 days. This rule applies from Dec 28, 2022. If an account is used by the account holder at any time during the inactive period, the inactive period will be reset. Then what about your funds in your account? Can you apply for a refund? Do not worry, refunds can be obtained by contacting GTL Getting Out customer service. The customer service phone number you can call for a refund is 866-516-0115. So, please call 866-516-0115 and ask for your refund. If your contact information is provided to ViaPath, and you choose to receive alerts via text, then you will receive a text regarding the scheduled expiration of your account no later than 30 days before your account expires. If you do not want to receive alerts by text, you may also choose to receive alerts by email.

GTL Getting Out Customer Service for Voicemail Messages

Besides sending written messages, you can also send voicemail messages for your incarcerated loved one. Please send a little voice “hello” or “Hi” anytime and tell your incarcerated loved ones that you are thinking of them. GTL Getting Out allows you to leave three minute voicemail messages whenever you want. If you have any questions regarding voicemail messages, you can contact GTL Getting Out customer service at 1 (866) 516-0115.

Here is a simple way to leave a voicemail message:

    • Firstly, set up a Getting Out account and deposit funds.
    • After that, you can call at 1 (866) 516-0115.
    • Next, you must follow the instructions given to you.

Then, your incarcerated loved ones will be able to hear your voicemail messages the moment they pick up the phone.

GTL Getting Out Customer Service for Bail Payment

You have a choice when it comes to bail payment. Under the system offered by GTL Getting Out, family and friends can make bail payments over the phone or at the facility. Please note that this bail payment option is not available at all facilities. Also, bail payments cannot be made online. If you need to make a bail payment, you can contact GTL customer service at 1 (866) 516-0115. For your information, bail payments are processed by TouchPay Holdings, LLC dba GTL Financial Services, a Licensed Money Transmitter, and are subject to TouchPay’s Terms of Use and Privacy Policy.

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