How Long Does It Take to Receive a Videogram on JPay?

JPay is one of the best jail-related services providers in the United States. This one offers many things. One of the things offered by this provider is called VideoGram. With this service, the family members or friends of inmates are able to send video to their incarcerated one to show support.

Receive a Videogram on JPay

Talking about VideoGram, as a user, you may have many things to ask, especially if you are pretty new and it has not been a while since the first time you use this. One of the most popular questions that many new users want to know include how long it takes to receive a VideoGram on JPay. Make sure to read everything until the end to find out the answer.

About VideoGram

A VideoGram is defined as a video clip that can be sent by the family members or friends of the inmates to their loved ones who are currently incarcerated. The maximum duration of it is 30 seconds. It should be noted that it is different from another similar service offered by JPay known as JPay Video Connect. What sets these two apart is that VideoGrams are recorded while JPay Video Connect is like a video call, making it possible for the family members or friends of the inmates to see their loved ones in person.

How Long Does It Take to Receive a VideoGram on JPay?

There is no information of how long it takes to receive VideoGram on JPay. However, it is believed that it is similar to receiving emails, which is within 48 hours because VideoGram can be attached to email.

Factors that Affect the Time to Receive a VideoGram on JPay

There are several factors that influence the time to receive a VideoGram on JPay, such as:

  • Policies that the correctional facility has

The rules and regulations regarding inmate communication may be different from one correctional facility to another. These things may affect the process of sending VideoGrams. Besides, some types of messages may be prioritized by some facilities.

  • Volume of messages

The second factor that may affect the time to receive a VideoGram is the volume of messages. If there are a lot of messages that should be processed by JPay, VideoGram that you send to your loved one may get delayed. This kind of thing can happen in busy times, such as on holidays or weekends. In contrast, messages, including VideoGrams, may proceed quickly during quitter periods.

  • Processes of screening

Messages sent by the family members or friends of the inmates will usually get through the screening process before they are received by inmates, resulting in the messages to be delayed. This process is usually done for security purposes. Basically, the authorities need to make sure that everything meets the facility guidelines and safety protocols. The process may include reviewing the content of VideoGrams for any prohibited material or potential security risks.

  • Technical issues

Just like any other platforms, it is possible for JPay to encounter technical issues or glitches that can affect the delivery of messages. If this kind of thing happens, please do not get surprised if VideoGrams get delayed.

Purchasing a VideoGram

For anyone who wants to purchase a VideoGram, first of all, you have to create a JPay account. Once you have successfully created a JPay account, you can click the video Tab and then follow the prompts.

Requirements to Record a VideoGram

If you want to record a VideoGram, you will have to meet the requirements below:

    • Included in the approved visitor list of the inmate
    • Have created a JPay account
    • Have a good internet connection
    • Have speakers, a microphone, and a webcam installed on your PC or laptop

Creating a VideoGram

In order to create a VideoGram, you can follow the following guide:

    1. The first thing that you should do is to go to the Compose page when creating an email.
    2. Then, click Record Video.
    3. Then, click the Record button in the VideoGram Room to be able to record your VideoGram.
    4. When being asked to allow the system to take control of your web camera and microphone, click Allow and just like that the process of recording starts.
    5. Feel free to click the Pause button if you want to pause or stop the recording before the time limit ends.
    6. Once you are done recording, make sure to click the Attach button to attach the VideoGram.
    7. After recording a VideoGram, you can review it before attaching it by using the Review button.

Tips to Successfully Send a VideoGram

If you want to successfully send a VideoGram to your loved one who is currently behind the bar, you may want to consider the following tips:

    1. It is a must for you to make sure that your computer or laptop has a stable internet connection.
    2. You should make sure that the webcam installed on your device is working properly.
    3. The light on the room should be enough. However, there should be no direct light facing your web camera.
    4. Before starting to record our VideoGram, make sure that your TV, radio, or any other things with noise are off.
    5. In order to prevent overload of your processor from happening that causes programs to unexpectedly quit, including your VideoGram, please do not run any programs during the process of recording your VideoGram. Aside from that, you should also avoid downloading something while you are recording it.

Bottom Line

In conclusion, there is no exact answer to the question how long does it take to receive a VideoGram on JPay. However, many believe that it can be received within 48 hours, just like emails. Keep in mind that it can be faster or slower, depending on several factors, such as the policies of the correctional facility, the volume of the message, the process of screening, and potential technical issues. In case it really takes so long and you think it is not normal, you are suggested to call the customer support of JPay at (800) 574-JPAY (5729).

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