Xfinity Wifi Connected but No Internet Access 2022: How to Fix

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You may be confused when your Xfinity shows an error message that says’Wi-Fi connected, but no internet access’. That’s very annoying, especially when you really need the internet for your urgent project, but your Wi-Fi does not support you a lot.

This error can be caused by different factors on different occasions. What you should do is to look for the solution for each occasion. Even though there’s no single way to fix this issue, you can try to do the following solutions that we got from some sources.

finity Wifi Connected but No Internet Access 2022 How to Fix

Here’s How to Fix the Xfinity WiFi ‘Connected But Not Internet Access’ Error!

There are some solutions that you can take to fix your Xfinity WiFi connected, but there’s no internet access on your device. The ways to fix this internet access error that we’ll show you below are obtained from some sources. Here are they:

Fix 1: Restart your Wi-Fi router

When you encounter the ‘Connected, but not internet access’ error, the first thing you have to do is to restart your router. If you see your wifi is connected, but there’s no internet access, it can also be caused by something wrong on your router.

So, you can try to restart your router by simply turning the power off for a few seconds. Then, you have to turn it on afterward to restart your router. If you see your Xfinity cable working, but there’s no Wi-Fi, there may be something’s wrong with your router.

Alternatively, you can restart your router with the Xfinity App by doing some steps, as follow:

    • First, open your Xfinity My Account app.
    • Then, select the Internet option.
    • You can also select the Modem/Router.
    • After that, you can click on the ‘Restart This Device’ option.
    • Once resetting, you can let your router turn on completely for a few minutes.

You can also check the device which couldn’t connect to the network before. Instead, you can also check to see if your Xfinity will keep disconnecting, due to it being a sign of a more complex issue. If you see your device having internet connectivity, your problem is resolved, but if not, you may need to do some extra steps to fix this problem.

Fix 2: Check your Xfinity My Account

To check your Xfinity account, you can do it through the Xfinity My Account app to solve your internet issues. You definitely can solve the ‘Connected, but not internet access’ error with this app.

To fix your problem through this app, make sure you already download the app first. You also have to log into the app with your credentials or create your account if you do not have one. If you have downloaded the app, you can follow some steps below!

    • First, open the Xfinity My Account app.
    • Then, choose the ‘Internet’ option.
    • If you use Android, you can choose the ‘Troubleshooting’ option. If you use iOS, you can choose the ‘Restart this device’ option.
    • After that, you can click on the Start Troubleshooting option to start the scan.
    • You should wait for a few minutes while the app is connecting your device for scanning. Make sure to scan your system, and calculate its performance.
    • After the scan is completed, there will be a pop up message on your device screen.
    • Now, you can click on the ‘Restart Device’ option.
    • After the restart starts, you may need to wait for a few minutes. Then, check to see if your device has internet connection. You can click on ‘Yes’ if it is fixed, while click on ‘No, if not.
    • If you choose the ‘Yes’ option, you will see the message that says ‘Glad to hear it all worked out!’ on your screen along with a green checkmark. If you choose the ‘No’ option, there are more options displayed to solve your problem.

Fix 3: Clear your internet browsing cache

One of the causes why your Xfinity is connected, but no internet access is too much cache on your device that will result from connecting to the internet. Well, the cache files here are obtained by the operating system during its normal running, as your device has enough memory to allocate the task.

When you are browsing on the internet, it will leave many cache files on your system. It can cause your programs using the large amounts of data to fill up the cache in your system. So, you can attempt to clear your cache to solve the ‘Connected, but not internet access’ error on your Xfinity.

Fix 4: Check for power outages

A network outage is another possible cause of the ‘Connected, but not internet access’ error on your Xfinity. All the Wi-Fi routers in the area will show ‘Connected, no internet, problem when a network outage occurs in a large area.

All you can do is to report the outage to Xfinity by signing into your Xfinity account and choosing the outage map that will show you the different Xfinity Wi-Fi routers in your locality which have been affected by the outage.

After you identify the different areas, you can inform Xfinity. So, they will do the rest of keeping updated about the network status from time to time.

Fix 5: Run a Ping test

You may need to run a ping test as another solution to fix the ‘Connected, but not internet access’ error on your Xfinity. To run a ping test, let’s follow some steps below!

On Windows

    • If you use Windows, you can run a ping test by opening the command prompt.
    • Then, run the command ‘ping –t www.comcast.net’ (It is an example case).
    • You can then wait for one minute and then press ‘CTRL + C’ to stop the running.

On Mac OS X

    • If you use Mac OS X, you can go to Applications.
    • Then, choose the ‘Utilities’ option and then ‘Network Utility’ and click on the ‘Ping’ tab.
    • You can then enter an address (e.g www.comcast.net) and fix the number of pings at around 100 and start the ping.

For more information, the optimal ping results will show very few lost packets. Then, if your ping test shows multiple ‘Requested Timed Out’ replies, it actually indicates data loss.

Okay, those are some solutions that you can take to fix the ‘Connected, but not internet access’ error on your Xfinity.

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