How to Fix Netflix Error NW-2-5 on Any Smart TV

If you have a Netflix error NW-2-5, the specific fix that you will need to perform may differ depending on the device that you are using. Here are some methods that you can try to fix the Netflix error NW-2-5. You are recommended to try the first one and then try another and so on if the first one fails.

Fix 1: Check if the streaming app is allowed on the network that you are using

A block that sets up on the Wi-Fi network that you are using is one of the reasons behind this error. The issue might occur when you are using Wi-Fi at school, work, or office. As you probably know, the public internet networks usually have finite bandwidth or slow performance that causes a low quality connection between your device and the servers of Netflix.

You can consider changing the network if you are not using a Wi-Fi network and you are still facing the issue. The perfect way is to switch to cable Internet or DSL as it results in better connection quality and speed.

Fix 2: Check the Internet connection

In order to make sure that your Internet connection is good, you can try to run the network connection test. This kind of thing is able to be found online. One of the most recommended ones is called Fast Speed Test by Netflix as it checks the connection on its own servers.

If you want to make sure that you are testing the right connection on the computer, the first thing that you can do is to check the Network settings on TV. Find out whether you are connected to Ethernet or Wi-Fi and the name of the connection.

If the test is not working, it means there is an issue with your internet. The best way for this is to get in touch with the creator of the device and seek help.

Fix 3: Restart the smart TV

  • Turning off your smart TV can be done remotely. When it is completely shut down, unplug it from the power immediately. Please do not try to plug it back on and wait for at least a minute.

Turning off your smart TV can be done remotely

  • Before plugging the TV on, you will have to discharge it as a whole. To do so, press down and hold the TV power button for about 5 seconds and release it. If your TV does not have one, leave the TV unplugged for a more extended period at least 5 minutes.
  • It is time for you to plug the device back in. You can get your remote and turn the TV on. Then, go to the Netflix app and see if the issue is fixed.

Fix 4: Turn off and wake the home network back into life

Turn off and wake the home network back into life

This method is easier said than done. However, it is true that the only thing that should be done is to turn off the TV, unplug it, and then disconnect the modem and wireless router. Once you have done it, just wait for at least a minute. Once the time passes, plug everything back in and carefully look at the modem or router. Please be patient until you see all the lights, which means that the network is ready to use. In this step, go get the remote and turn on the TV to enjoy everything provided by Netflix that you have been willing to watch.

Fix 5: Bypass the router by connecting the smart TV to the modem

The issue might appear when you use a Wi-Fi router which is attached to the modem. In this case, you are recommended this method right after rebooting the network. Aside from that, this method allows you to identify the wireless or router connectivity issues. If you succeed, it means it has something to do with the router.

If you do not want for this to be a permanent solution, it is better for you to contact the one who set the home network for you. They will have to configure the settings of the router properly so there will be no issue in the future.

  • First thing first, shut down the TV. If you want, you can just unplug the TV cable.
  • Then, connect the TV with the modem using the Ethernet cable.

connect the TV with the modem using the Ethernet cable

  • Next, unplug the modem for about half a minute and then plug it back in. Please be patient until you see the lights are all back on.
  • Lastly, turn on the TV and open the app named Netflix.

Fix 6: Strengthen the Wi-Fi signal

There are some options that you can use if you want to improve the quality of the internet signal:

  • You can check if the router is located somewhere near the other wireless devices like radios, phones, baby monitors, microwave ovens, and so on. If it is the case, move all them right away from the router. It will reduce the change of signal interference.
  • If the signal is still not good, you might want to move the router. For your information, the signal reach of the router is limited, so please place it not too far away from the devices that need it.
  • The last tip that you can try is to put the router somewhere higher such as a shelf or the top of cabinets in your room. You will get a better signal compared when it is being put somewhere on the floor.

put the router somewhere higher

Netflix error code NW-2-5 indicates that there is a network connectivity issue during the launch of the streaming app. There are some possible causes of the issue, including an error with your device, your home network, or with the internet connection. This error does not allow your device to reach the Netflix servers. It is actually a common one and relatively hard to fix. Fortunately, this page offers some fixes that will help you to get rid of the error.