How to Get a Refund on Steam No Matter What

Thanks to its accessibility and great sales, Steam has become one of the most popular PC game services. Usually, the big multi platform releases are available on the site, especially the PC games. Not everyone might know the fact that this platform has been around for 20 years ago. Its popularity is actually consistent even when new competitors keep coming.

While there is no doubt that Steam is such a great distributor of digital sales for PC gamers, unfortunately, not every purchase goes well. When things go bad or go unexpected, people want to get a refund.

How to Get a Refund on Steam No Matter What'

If a game that you purchased does not work or if you purchased a wrong version of the game, you might want to get a refund. If you have no idea how to get a refund, here is the guide to follow:

    1. First of all, you have to access the homepage of Steam.
    2. On its homepage, click on Steam. In case you have no idea where it is, it is located in the top left corner of the screen.
    3. After clicking on Steam, access Settings.
    4. On the Account tab, look for and access View Account Details.
    5. Then, find a link to press on called View purchase history. This one is located under Store & Purchase History.
    6. In the next step, look for the game that you want to refund and then choose it.
    7. Pick “I would like a refund” when asked what issues you are having with this purchase.
    8. Then, choose “I would like to request a refund” on the next page.
    9. Make sure to click on “Choose refund method” and make up your mind whether you want it returned to your Steam Wallet or the original payment method.
    10. It is also important for you to choose your reason for submitting a refund. In order to make your case stronger, you are recommended to leave a note.
    11. When everything is done, choose Submit Request.

The way to request a refund is actually able to be found on the official website of Steam. If you prefer to follow the official method, here is for you:

    1. The first thing that you should do is to go to Steam Help at
    2. When you are there, you will have to log in by using your Steam account.
    3. After logging in to your Steam account, it is time for you to click on Purchases. How to Get a Refund on Steam No Matter What
    4. Then, look for the purchase that you would like to refund. Find the purchase you would like to refund and click on it
    5. Upon finding one, click on it.
    6. Keep in mind that if the purchase is nowhere to be seen, it means that it is not eligible for a refund.
    7. The next thing that you need to do is to choose the issue that you are having with the product. Select the problem you are having with the product.
    8. After that, click “I’d like to request a refund”. Next, click I'd like to request a refund.
    9. Now, fill out and submit the form that has been filled out.
    10. Do not forget to click the drop down menu in order to choose the Steam Wallet or the original payment method. choose the Steam Wallet or the original payment method.
    11. In the end, you should be able to get a confirmation email, informing that your request was successfully submitted.

As stated before, there are several possible reasons as to why you might want to refund a game on Steam. It does not matter what the cause, you can follow the guide above to be able to get a refund. Before anything, first and foremost, you should make sure that the game that you are trying to refund was purchased through the digital game store of Steam. It is worth noting that the purchases through any other means will not be valid.

According to the statement released by Steam, they will issue a refund for any reason. Below is the list of the potential reasons to check out:

    • Your PC is not powerful enough to run the game.
    • You played the game for a bit and it was not for you.
    • You mistakenly purchased the game for yourself.
    • You sent the game to someone as a gift but that one already owns it.

Once again, Steam will accept any reason for a refund, as long as you apply for the request in the applicable return timeframe. You are suggested to have played the game for less than two hours and to request for a refund in the first two weeks of purchase. After sending a request to get a refund, all that you have to do is to wait and pray and the decision is on the Steam side. Steam has the right to either approve or deny the request for a refund. You can expect to get a reply from Steam up to 24 hours after sending a request for a refund. If your request is approved by Steam, you will be able to get the refund for up to seven days. As for the international refunds, the time can be longer. If your request is denied, keep calm and try to appeal an original denial. You can do it by sending in an additional refund request.

For more information about getting a refund on Steam, you are encouraged to visit the official website of Steam. If there is any question to ask, try to submit a ticket. To be able to submit one, firstly, go to When you are there, click Sign in to Steam. Then, log in to your Steam account. After looking in, choose the product that you are having an issue with. Do not forget to also click the issue you are having. In the next step, click Contact Steam Support. Now, it is time for you to fill out the form and the form may be different depending on the issue that you are facing. When you are done filling out the form, click the Send button, the one that is located at the bottom of the form in the lower right corner.