Sometimes, when you make a purchase on Roblox Mobile, you may receive an error message that says ‘Your purchase was not completed’ or ‘This purchase cannot be completed’. If you encounter this issue, you do not have to worry, as this is such a common problem that occurs when purchasing Robux or other items.
Of course, there are some causes why it occurs when making a purchase on Roblox Mobile, especially on Android. In most cases, this issue is commonly caused when the apps need an update. Are you coming to this page as you encounter your purchase was not completed? If so, let’s find out the solutions to solve your problem through our post below!
Fixing Your Purchase Was Not Completed on Roblox Mobile, Here’s How!
There are a number of solutions that you can take to fix your purchase that was not completed. If you got the ‘Your Purchase was not completed’ message, the first thing you have to do is to make sure that you’ve logged into your correct Roblox account when making a purchase.
The smartest and fastest way to fix an issue when your purchase was not completed on Roblox mobile is to try buying Robux or any Roblox items through a computer or a laptop. We guarantee that this way will really solve your problem as well.
To help you fixing your purchase was not completed on Roblox mobile, there are possible solutions that you can try, here are they:
Solution 1: Re-open your the Roblox app
All you can do is to close and then open the Roblox app again. Sometimes, your purchase is caused by a server error. To do so, you may need to open the task manager of the application manager that can be found in your phone or tablet’s Settings app.
Even though the exact location of the application manager will be different on each device, this clue will ease you find the location of the application manager. Once you are at application manager, you have to locate the ‘Roblox’ app from the list. After that, you need to tap it and click the ‘Force Stop’ button to force the app. Then, head toward your device’s screen, locate Roblox Mobile App icon and tap on it to reopen the app.
Solution 2: Update your Roblox mobile
Generally, when your purchase was not completed on Roblox Mobile, you may need to update your Roblox app on your mobile. To check for updates, you can go to the Play Store app. Then, tap the profile icon located at the top right. Then, select the ‘Manage apps & device’ button. The apps with an update available will be labeled with ‘Update available’. Last, you can click on the ‘Update’ button.
Step 3: Clear your mobile cache and data
To fix the issue of your purchase not completed, you may need to try to clear your cache and data on your mobile. To clear your mobile cache and data, you can do some following ways:
- First, go to Settings.
- Then, choose ‘Storage’.
- You can also clear the cache on Photo and video apps, games or another category, or you can also select the ‘Other apps’ to get an overview of all your apps.
- Then, click on the three dots located in the right corner and select ‘Sort by size’ to see which of your apps are taking up the most storage space.
- You can now choose an app and click the ‘Clear Cache’ option.
That’s it! You successfully clear your mobile cache and data. Afterwards, you can try again to make a purchase and see if this solution fixs your issue or not.
Solution 4: Reboot your mobile
Rebooting your mobile is sometimes needed to fix any purchase problems, especially on Google Play Store. To reboot your device, you need to power off your mobile by holding the power button down. When a pop up window appears, you can click on the ‘Power Off’ option. Once your mobile has been off for 30 seconds, you can try to turn it back by pressing the ‘Power’ button. After that, you can try to reopen your Roblox app again on your mobile.
Solution 5: Remove all Roblox data
When your purchase was not completed, you can try to remove all Roblox data. To do so, you need to open up the task manager of your application manager found on your phone or tablet’s Settings app.
After you are on the application manager, you need to find Roblox from the list. You have to click on the ‘Clear Data’ button to remove all Roblox data. Then, you need to choose the ‘OK’ button on the pop-up window. After that, you have to go to your device’s screen and locate Roblox mobile app icon and click on it to reopen the app.
Solution 6: Reinstall Roblox mobile app
This is the final solution if those solutions above cannot solve your issue. To reinstall the Roblox app on your mobile, you can try to open Google Play Store on your mobile. After you are at the Play Store, you need to tap three stacked lines icons located in the upper left corner.
After that, click on the ‘My Apps and Games’ button and find Roblox app from the list and click on it. You can then tap the ‘Uninstall’ button. While your mobile phone is uninstalling the app, you may need to stay on the page after the uninstalling process is completed. Once the process is done, make sure to tap the ‘Install’ button to reinstall your Roblox app on your mobile phone.
Well, those are a bunch of solutions that you can do to fix an issue when your purchase was not completed on Roblox mobile.
For more information, the issue of your purchase not completed is commonly caused when your device is under the minimum requirements. If you find your device that is not recommended or compatible, sure it can be a reason why you got a message that says your purchase was not completed.
On my daily job, I am a software engineer, programmer & computer technician. My passion is assembling PC hardware, studying Operating System and all things related to computers technology. I also love to make short films for YouTube as a producer. More at about me…