For those the users of Gmail, you need to know that sometimes you may get an error message where you cannot sign in even though you know your username and password. There are three possible situations that you are currently facing. Here is the explanation of each and its fix.
Situation 1: Username or password is wrong, invalid, or unrecognized
If your username or password is wrong, invalid, or unrecognized, it is possible for you to did something, such as:
- Made a typo in the username or password
- Did not enter the full email address. For instance, you entered username@gmail instead of email@example.com.
- The caps lock was turned on.
- The keyboard was not in the right language.
If you did one or more than one points above, make sure to do the opposite. Then, refresh the browser and try signing in again. In case you are still getting the error message, you can follow the steps to recover the account. The process of recovering the account requires you to answer some questions to confirm that it is indeed your own account. Please answer as best as you can. After that, rest the password when prompted. Do not forget to select the strong password that you have not used with this account before.
Situation 2: Cookies are turned off
If the cookies are turned off, the only way to fix the issue is no one other than turning on the cookies and try signing in again. In case the issue is still there, here are some possible solutions. Please try each of them and then try signing in.
- Open a new browser window
- Get rid of the cache and cookies of the browser
If you want to clear the cache and cookies of Chrome in your computer, the first thing that you will need to do is to open Chrome on your computer. Then, click More at the top right. Next, click More tools > Clear browsing data. After that, select a time range at the top. If you want to delete everything, please choose All time. The fifth step is to check the boxes beside the Cookies and other site data and Cached images and files. Lastly, click Clear data.
If you use the other browsers and the other devices, the methods to clear the caches and cookies of the browser are different.
- Change the privacy settings of the browser
Step 1: Use the additional browser such as Chrome, Safari, Opera, Firefox, Edge, and Internet Explorer.
Situation 3: Account is suspended or disabled
In order to find out why your account is suspended or disabled, you have to sign in to your Google account on a browser like Google Chrome. If you see that your account is disabled, you will get an explanation explaining what has happened to you.
When your account is disabled, you cannot sign in to Google services. Google services do not only involved Gmail but also some other products of Google. Basically, you will get an error message or be sent to the Google Support page every time you sign in. In some cases, you will receive an email or text message from Google saying that your account is disabled due to certain reason.
Fortunately, you can request Google to restore your account. To request the access to it again, firstly, sign in to your Google account on a browser. Once you are signed in, choose Try to restore. After that, follow the instructions.
In worst cases, you cannot get in to your account. In this kind of situation, you may want to download and save the account data from some Google Services. It is possible to be done. You can try downloading your data by signing in to your account as you do normally, and then see if there is an option to download your data. If there is one, then you can download your data immediately.
Usually, Google accounts are disabled when the owner of the account has not followed the policies of Google, which include Google Terms of Service and the other policies and terms for the products and services owned by Google.
Here are some of the common reasons why the Google accounts are disabled. Keep in mind that not all Google services disable a Google account for these following reasons.
- Automatic calls or messages
- Account hacking or hijacking
- High call volumes
- Breaking product policies
- Child sexual abuse and exploitation
- Harassment, bullying and threats
- Creating a false identify to fool people
- Terrorist content
- Valid legal requests
- Use more than one accounts for abuse
- Sexually explicit content
- Malware, phishing and the other harmful activities
- Impersonation and misrepresentation of identity
Sometimes, Google just needs to cancel and remove the account. They always try their best to judge each case. In a few urgent or extreme cases, there might not be notice in advance.
On my daily job, I am a software engineer, programmer & computer technician. My passion is assembling PC hardware, studying Operating System and all things related to computers technology. I also love to make short films for YouTube as a producer. More at about me…