You may have just received a customer support Ticket in the email from Roblox and now you do not know how to redeem the code. Let’s find out how to redeem the Roblox customer support ticket here.
Redeeming Roblox Customer Support Ticket
Basically, when I tried to find the information about redeeming Roblox customer support tickets, I did not find the official information about it from Roblox official website. However, there is a Youtube account named YaBoyDylan where he created a video entitled How to Put Your Roblox Support Ticket Code on Your Profile Even If You Have Safe Chat which was uploaded on March 5th, 2021. The length of this video is 11 minutes 17 seconds and it has been watched more than 55k times.
According to that video, the code that you got from Roblox email must be put on your Roblox account profile. As you are able to see from the video that first he filled out the form in the Contact Us of Roblox site. He entered his name, email address, confirm email address, username, what device you are having the problem on, type of help category, and description of the issue. Just pretend that he had sent the form and then he got an email from Roblox with the code. He said that you can put the code in your profile. How to do that? First, you have to access your Roblox profile and then click your About and then you have to paste the code there. Just watch the video until the end to know how to put the code in your profile.
He said that if you put the Roblox Customer support code on your profile, the Roblox team will track your account and they will contact you to solve your problem regarding Roblox.
However, I do not know whether this is the right way to use the Roblox Customer Ticket code that we got from Roblox or not. If you doubt, you are able to ask Roblox Customer Service about it or ask other Roblox players who know about it.
Talking about customer support, some of you may not know how to contact Roblox customer support when you find some problems related to Roblox. In the explanation below, you are able to see how to contact Roblox Support.
Methods for Contacting Roblox Support
Roblox has Roblox Support with the aim to give help to Roblox users when they have questions or problems related to Roblox. The methods are available in three methods where you are able to contact Roblox Support and you can choose one of the methods if you want to contact them. What are those methods? You are able to see them below together with the explanation of each method
- Filling in Roblox Support Form
You are able to find the Roblox Support form in the Roblox Support page. What is the Roblox Support form? It is used for Roblox users who have problems related to Roblox to be able to contact Roblox to consult about the problem that they face regarding using Roblox. If you want to contact Roblox by using this method, it is very easy. The thing that you must do is to enter your first name, email address, confirm email address and username. In the email address field, if your age is under 13 years old, you are allowed to use your parent’s email address. Then, after you fill in the fields, you must insert the issue details including what device that you are having problem on, type of help category and description of issue. In the device section, you must choose from the drop down menu about what device that you are having problem on whether Chromebook, iPhone, iPad, Android Phone, PC, Mac, Android Tablet, Amazon Device, or Xbox. The type of help category must also be chosen from the drop down menu. The options are billing and payments, bug reports, chat and age settings, account hacked or can’t log in, DevEX, DMCA, Roblox Toys, How To, Gift Card and many more.
- Calling Roblox Support
Another way to contact Roblox Support is through Roblox call support. You are able to use this method to contact Roblox Support and the number that you are able to use is 888-858-2569 where it is available for 24 hours 7 days a week. It is important for you to know that this utilized an automated system menu and you will be asked to leave a voice message with your information before you will be called back by them. It is also important for you to note that this phone number is toll-free. Mainly, this number is helpful when there is a particular question that you have about Roblox. You will be able to speak directly to someone in Roblox when they contact you back. Let’s say that you have not been contacted yet. If so, you have to wait for it because it may take some time to wait for the phone call from Roblox, so patience must be had by you.
- Sending Roblox Support Email
You are also able to send your question or consult your problem about Roblox through email address. Your email is able to be sent to info@Roblox.com. The thing that you have to do is just send your question and after that, you have to send it. You have to make sure that in the message you give detailed information about the help that you need from them and you also have to put your name, account information and any relevant billing information. When you put the information, you have to make it in detail so that they are able to understand your problem and they can fix it as soon as possible. Also, you have to note that your email may take a little longer to respond so that you need to be patient. However, according to Roblox Fandom Wiki, this email support is not suggested or preferred by Roblox anymore.
Those are three methods to contact Roblox according to Wiki How and you can use one of these methods to contact Roblox if you have any problem in using Roblox.
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