JPay Email Information for Inmates

Everyone from the outside, whether it is friends or family, is able to send electronic letters to the loved ones who are currently behind the bar. This post features information about everything related to JPay email.

Since there is no internet access for the inmates, you need to be aware that the way JPay email works is different than the normal one. Each facility has its own schedule so that the email will be received by the inmates based on the schedule. In addition to that, the inmates will not receive the email that you send just like that. There are some rules applied. The ones that will be received by the inmates are the ones that have passed the screening process.

JPay Email Information for Inmates

In order to send an email, the thing known as a stamp is needed. For those who are new and wondering where to get the stamp, you can get it from the official website of JPay at JPay.com. If you have a mobile app, it is easier for you to purchase from it instead. Below is the information about prices of the stamps and the prices of the other communication services:

    1. Product/Service: Stamp packages
    • Rate: $2.00
    • Amount: 6 stamps
    • Applicable Individual: Inmate or customer
    1. Product/Service: Stamp packages
    • Rate: $5.00
    • Amount: 20 stamps
    • Applicable Individual: Inmate or customer
    1. Product/Service: Stamp packages
    • Rate: $7.50
    • Amount: 35 stamps
    • Applicable Individual: Inmates or customer
    1. Product/Service: Stamp packages
    • Rate: $10.00
    • Amount: 60 Stamps
    • Applicable Individual: Inmates or customer
    1. Product/Service: Email
    • Rate: 1 stamp
    • Amount: Per email
    • Applicable Individual: Inmate or customer
    1. Product/Service: Photo attachment
    • Rate: 1 stamp
    • Amount: Per attachment
    • Applicable Individual: Customer
    1. Product/Service: eCard
    • Rate: 1 stamp
    • Amount: Per attachment
    • Applicable Individual: Inmate or customer
    1. Product/Service: Snap N’Send
    • Rate: 1 stamp
    • Amount: Per photo
    • Applicable Individual: Customer
    1. Product/Service: Inbound VideoGram
    • Rate: 5 stamps
    • Amount: Per 30 second video clip
    • Applicable Individual: Customer

Once you have purchased the stamps, it is time for you to send an email. In order to send an email to your inmate, the first thing that should be done is to go to the official website of JPay at www.JPay.com. Actually, there is another way that you can do, which is to download the JPay mobile app for Android or iOS. There should be nothing to worry about getting charged as downloading it is totally free. Whether through the official website of JPay or through the JPay mobile app, the next thing to do is to complete the free registration process. After that, please choose the inmate that you want to send the email to.

For those the beginners who want to know more about JPay email for inmates, here is Q&A that might be helpful for you:

    1. Question: How much does it cost to send an email?

Answer: As mentioned before, sending emails requires you to purchase the electronic JPay stamps. As you can read above, each email costs one stamp to send, and each electronic JPay stamp costs $0.40. These electronic JPay stamps are available to be purchased on the official website of JPay or the mobile app. While you as the sender have to purchase stamps, there is no charge for the inmate to receive the emails.

    1. Question: Is there a limit to sending emails?

Answer: According to the official website of JPay, there is no limit to the number of emails that you can send, meaning there is no limit to the number of emails that the inmate can receive. Basically, you will be able to send email as long as you have enough JPay stamps.

    1. Question: Does the inmate have access to the internet?

Answer: The answer to the question is no. All inmates do not have access to the internet. Each inmate will be able to receive, compose, and view the emails thanks to the JPay Kiosk or the JP5 tablets, the things that have access to the internet.

    1. Question: Do all inmates have access to the email?

Answer: Anyone behind the bar that has an OID or the Identification number is able to get an email.

    1. Question: Can you send photographs as attachments?

Answer: Sending the photographs is allowed. You can check out the fee above.

    1. Question: Can you send a VideoGram?

Answer: The thing called VideoGram is a part of email. It refers to a 30 second video clip that is able to be sent to the inmates by using the free JPaymobile app for Android or iPhone.

    1. Question: What should be done if your inmate is not getting the email that you send?

Answer: It is needed for you to mark the email that you sent as “sent” in your JPay account. In case there are some issues, you are encouraged to reach out to the customer support of JPay at 800 574 5729.

    1. Question: Is the email monitored?

Answer: It has been mentioned that there are some rules applied. It means it is monitored. You are prohibited to send an email that can put the public or security at risk. The emails also should not cause harm to anyone. Each email will be screened for words or phrases. If the email that you send consists of the content that can jeopardize some parties, your inmate will not be able to receive it as it will not pass the process of screening.

    1. Question: What should you do if you want to stop corresponding with an inmate?

Answer: It is really easy to stop corresponding with an inmate. All that should be done is to stop sending the email to them.

If you are still curious about JPay email and you still have a lot of questions to ask, visiting the official website of JPay might be a good idea. If you cannot find the information that you are looking for, then you might want to contact the customer service of JPay at 800 574 5729. Since it is available 24 hours a day and 7 days a week, feel free to call anytime you want.

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