How Do I Unlock My Concur Account in SAP?

SAP Concur is the name of a popular travel and expense management software. It offers the best way to manage business expenses, travel bookings, and so on. While SAP Concur is useful for many, there may be times when you have a hard time with it. One of the issues that you may face is when you cannot access your account due to it being locked. In this post, you will be able to find the way to unlock your account in SAP Concur.

How Do I Unlock My Concur Account in SAP

Reason Why Your Account in SAP Concur is Locked

If you are wondering why your account in SAP Concur is locked, it is because you keep logging in more than four times when you are trying to access your account and the username or password but they are invalid. Apparently, any account will be locked after making five unsuccessful attempts. It is usually done due to security reasons.

Way to Unlock Your Account in SAP Concur

Before taking an action to unlock your account in SAP Concur, it is better for you to confirm that your account is indeed locked. You can tell that your account is indeed locked if you cannot log in or receive a message. If it is the case, proceed with the account unlocking process.

For anyone whose account gets locked in SAP Concur, you are suggested to contact SAP Concur administrator of your company. To get help, please contact your internal support desk. Try to go to the Company Notes section in your SAP Concur system to find the information about the SAP Concur administrators of your company. Besides, you can also do it in internal resources or documentation systems. In case you have no idea who your SAP Concur administrator is or you have no idea where to start, you can contact your manager that may be able to direct you.

Apart from contacting the SAP Concur administrator of your company, the other way to unlock your account in SAP Concur is to contact SAP Concur Support. There is a thing called User Support Desk or USD. This one is known as a service that is paid by SAP Concur. It is added by a lot of companies to get first-level technical support. In order to find out if your company has USD, here is step by step to follow:

    1. First of all, sign in to your SAP Concur account.
    2. Once you have successfully signed in to your account, click Help.
    3. Then, click Contact Support.
    4. You will be directed to the User Support Desk Portal if your company has USD.
    5. On the portal, you will be able to see phone numbers. Besides, you can also create a case online or take the advantage of the chat feature to reach out to a support representative.

Once again, please reach out to the SAP Concur administrator of your company or contact SAP Concur Support if you get locked out of your account because these two are the only ones that have the ability to unlock your account. In the end, your account will be unlocked automatically after 24 hours if your company gives permission.

Bottom Line

Unlocking your SAP Concur is an easy task. There are two ways to do it, which are by reaching out to the SAP Concur administrator of your company or contacting SAP Concur Support. Feel free to try any of these methods. Once your account has been successfully unlocked, please follow some best practices to avoid the same thing from happening again.

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