How to Fix SAP Concur Login Issues

Did you face login issues on SAP Concur? Login issues usually happen because users forget their username or password. If your issue in SAP Concur is related to username or password, then you have to fix it by following the steps that will be explained here according to the SAP Concur Community.

How to Fix SAP Concur Login Issues

What to Do When Forgetting Username

First, you have to make sure that you have an account on SAP Concur. If you are sure that you have an account, but you forget your username, here are the steps that you can do as explained on the SAP Concur Community.

    • First, you have to access www.concursolutions.com
    • And then, on that site, you need to click on the “Forgot Username?”.
    • After clicking on that, you have to verify the email address that appears where it is your work email address.
    • And then, you need to click on the Send button.
    • Now, you have to check your inbox for an email from @concursolutions.com.

However, it is important for you to note that some companies have not allowed users to get their username through email and there will be a notification of this when you try to get your username. If this rule is used by your company, then the thing that you have to do is to contact the SAP Concur site administrator of your company.

What to Do If the Link to Start Using SAP Concur Expires

In the account confirmation email, there is a link that you have to use to start using SAP Concur. It is important for you to note that the link expires after 24 hours. So, it is better for you to click the link immediately. However, if then you find that the link expires, you have to reset your password manually and here are the steps for doing that according to the SAP Concur Community.

    • First, you need to access www.concursolutions.com
    • And then, you have to enter your SAP Concur username.
    • And then, you need to click on the Next button.
    • And here, the thing that you must do is to click on the “Forgot Password?” link.
    • Now, you need to verify the correct username displays and then click on the Send button.
    • You have to check your inbox to find an email from @concursolutions.com. In that email, there is a link that you can use to reset your password.

You need to note that some companies decide to disallow their employees to change their password. If your company applies this, you have to contact the SAP Concur site administrator of your company.

What to Do If I Never Got an Email to Reset My Password

You may have checked any folders in your email, but you never got an email for resetting your password from Concur Solutions. What do I have to do if it happens? Well, before giving you the solutions, there are two reasons why you do not get an email to reset your password from Concur Solutions.

    • The first reason is that the email is sent to the Junk or Spam folder so that you have to check in that folder.
    • Another reason is that your company has not added @concursolutions.com to the permitted list of email domains.

If you have checked the Junk or Spam folder in your email, but you still cannot find the email from Concur Solutions, then you are able to contact the Help desk of your company, SAP Concur site administrator of your company or your direct manager.

Getting Error Message Saying Your Username or Password is Not Valid

If you get an error message which says that your username or password is invalid when you are trying to login to SAP Concur tool, the thing that you have to do is to access www.concursolutions.com and then follow the instructions in the Forget Username or Forget Password.

It is important for you to note that if you try to login with the wrong username or password 5 times, your account will be locked. It is done for security reasons. If you want to unlock your account, you have to wait 24 hours and then follow the Reset Password process. Alternatively, you are able to contact the SAP Concur site administrator of your company.

When you find that you enter the wrong username and you really forget your username, note that usually the two most common usernames conventions include your work email address or your employee ID. Your employee ID is followed by your company’s domain, for example @sap.com. However, if you still forget your username, it is better for you to contact the SAP Concur administrator in your company.

Concur Administrator in Your Company

As you are able to read above, when you cannot solve your problems related to Concur by yourself, you have to contact SAP Concur administrator. Who is the SAP Concur administrator in a company? A concur administrator in a company is usually an Accounting, Finance, or IT department. If you do not know, you are able to ask your direct manager.

You can also try to check the Company Notes section on the SAP Concur home page after you have signed in to your account. A number of companies usually put contact information or links to help resources on that section.

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