If you are an inmate with an account blocked on Securus or if you have in inmate with such an account, you might want to check out this post to find out the reason why the account is blocked on Securus. Prepare a piece of paper because you might need to written down the solutions.
There are a few possible reasons of why is an inmate blocked on Securus, as follows:
The first possibility is collect call restriction. Basically, your collect calls may be restricted by your local telephone company. If this kind of case happens to you, the bets thing that you can do is to contact your local telephone company to remove this restriction. When it is removed, you might need to wait up to 72 hours for a collect call to go through.
The second possibility is the new telephone number. Apparently, a restriction could be placed on your line if you have a new telephone number. All that you have to do is to give the date you received your number from your local telephone company to Securus and they will remove the restriction.
The third possibility is you exceeded your spending limit. The chance of calls to your line to be blocked is high if you have exceeded your account spending limit with Securus. If you think it is the case, you are suggested to call the Securus at 800 844 6591.
The fourth possibility is that there are no enough funds on your Advanced Connect Account. For those who are already logged into your Securus online account, you can click on ADD FUNDS. If you are not, then please click here instead: https://securustech.net/ to log in first. Once you are logged in to your Securus online account, you can ADD FUNDS. It is actually not the only way. As an alternative, you can also contact Securus Correctional Billing Services by dialing the number 972 734 1111.
The fifth possibility is direct bill is past due. For those who are already logged into your Securus online account, you can click on ADD FUNDS. If you are not, then please click here instead: https://securustech.net/ to log in first. Once you are logged in to your Securus online account, you can ADD FUNDS. It is actually not the only way. As an alternative, you can also contact Securus Correctional Billing Services by dialing the number 972 734 1111.
The sixth possibility is that you may have requested to have a block placed on your phone in the past. For everyone who are already logged into your Securus online account, you are able to click on Block & Unblock calls. In case you have not logged in yet, then please do it first by going to https://securustech.net/ and once you are done logging in, the next thing that you have to do is to click on Block & Unblock calls. Besides, you can also contact Securus Correctional Billing Services at 972 734 1111.
The seventh possibility is returned check or credit card charges. In this case, the best thing that you can do is to contact Securus Correctional Billing Services by calling 972 734 1111.
The eighth possibility is you pressed a wrong digit or number when accepting a call. In case you press the incorrect number by accident when trying to accept the incoming call, it is possible for your line to be blocked. To check if there us a block on your line, you are encouraged to call Securus at 972 734 1111.
The ninth possibility is RCF blocks that can be added for two common reasons. The first one is the use of a diverter number and the second one is VoIP or Voice over Internet Protocol.
The tenth possibility is diverter numbers. In order to protect your security, both Securus and the correctional facilities do not allow calls to be diverted, re-routed, forwarded, or anything that cover the true terminating location or called party. Keep in mind that call diverters services are usually used to get benefits from local rates that are less expensive compared to the applicable long distance rates.
The eleventh possibility is VoIP or Voice over Internet Protocol. For those who are not familiar with VoIP or Voice over Internet Protocol, it is described as internet that is based on phone systems. It is telephone service that is linked to a cable box or an internet router as opposed to a regular phone line. It is a must for the phone number to be ported in order to fix the problem. If you have zero knowledge about porting, it refers to a process of transferring a billed telephone number from one telephone provider to another. For instance, transferring a billed telephone number from Verizon Wireless to Vonage. You will have to provide the proof of ownership to have the block removed and if it is applicable, the phone number will be unblocked or added to the RCF exception list.
Once again, it is possible for the calls to your phone line(s) to be restricted for many reasons. Apart from the possible reasons above, there might be some others and you do not even know about it. To check the exact thing that happens to you, you are encouraged to call Securus Correctional Billing Services by dialing the number 972 734 1111. Make sure to dial the number right to get corrected. Feel free to call the number form your mobile device. The number is apparently available 24 hours a day and 7 days a week for 365 days a year, meaning you are able to call it anytime you need. When calling the phone number, please explain the thing that you are currently facing as clear as possible so that they are able to help you with your issue as soon as possible. Before making a call, you are suggested to prepare a note in case you need to note something that might be important to fix the issue.
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