JPay Official Website

JPay is a financial services provider which also held information technology privately focused on serving the United State Prison System. With JPay, inmates and their family at home can still be well-connected. Recently, JPay has become one of the reliable inmate services which connects with the outside.

How to Access JPay?

JPay can be accessed through the official website at This URL is the only one website address of JPay. Well, if you want to find out more information or need help related to JPay, don’t hesitate to access the site. Unfortunately, the JPay site cannot be accessed in certain regions or countries because of the protections.

JPay Official Website

In other words, JPay is a private company providing some useful inmate services, especially money transfer and electronic media services. All prisons currently facilitate the inmates for the use of JPay services.

What inmates and their family will get with JPay are:

    • Stay connected to each other, inmates in prison with family at home.
    • Send money to your loved one via JPay Money Transfer.
    • Send emails by attaching any files such as photos or videos that can be opened by them.
    • Your loved one in prison will receive your email within 48 hours.
    • Use the email just like any other one.
    • Stamps are available online for sending emails.
    • Send photos by attaching them in your email.
    • Snap n Send app is available to share any pictures.
    • Share your videograms for at least 30-seconds.
    • Faster than any other email services.

What’s In JPay Official Site?

If you access the JPay site, you will see a bunch of menus to guide you to find out what you’re searching for. The main menus that you will find on the JPay official site are:

    • Inmate Search

This menu allows you to find the inmates including the state of the inmate, facility, the ID, and more. So, you can utilize this menu if you want to know an inmate’s ID in case you want to send them money.

    • Prison Search

This menu allows you to find in which prison an inmate is jailed. You surely can utilize this menu if you want to look for the prison including address, zip code, phone number and more.

    • Help

This menu provides numerous solutions for what you encounter with JPay. Through Help Support, you can find out the troubleshootings for the problems that you may face when using JPay services.

    • Login

To get access to JPay, you should enter your username and password that you have registered first on the Login menu. If you do not have the JPay account yet, of course you should create it first. By signing up on JPay, you can use the JPay services.

However, before you create  a JPay account, make sure that you know the state and an inmate ID. If you already find the Inmate’s ID, you can continue to create a JPay account by following the multiple steps below!

    • Go to login menu at
    • After that, you should  enter the State and Inmate ID in the available bar.
    • Then, click on the Find button.
    • If you enter both of them correctly, your registration will start.
    • To start creating your JPay account, you can follow the on-screen guidelines.

Here’s how to find the Inmate ID in prison!

    • Click on the ‘Don’t Know the ID#?’ option on the login page.
    • Select the State in which the inmate is located.
    • Once you tap on the ‘+’ mark, you will see numerous  correctional institutions.
    • Then, select the appropriate one.
    • Here, you will see the contact details of the prisons.
    • By doing this, you will get the Inmate’s ID easily.

That’s it! Creating a JPay account is very easy, isn’t it?

What Does JPay Offer?

Certainly, JPay offers plenty of amazing services which bridges between the inmates and their family at home. Here’s a list of JPay services that inmates will get:

    1. Send Money

JPay offers Send Money service which lets family and friends of an inmate transfer money directly into their loved one trust account.This service also allows inmates to make their community corrections and restitution payments. Additionally, you can also fund an inmate’s media account, so they are able to spend those funds on kiosk related services such as stamps, buying music media and more.

    1. Send Email

JPay also allows the inmate’s family and friends to write electronic letters to their loved ones behind the bar. Inmates will receive their email based on the schedule set by their facility and emails are subject to screen. Additionally, the delivery rules apply to the traditional mail.

Inmates will receive their email within 24 to 48 hours. One JPay stamp will let you up to 6000 characters or about 6 pages of handwriting. Well, the cost of stamps will vary depending on the facilities.

    1. Music and Media

When inmates receive money transfer from their family or also friends, their money is known as JPay Credits. With JPay Credits, inmates can use their money to buy electronic stamps, a JPay player and purchase media such as games, songs, movies and also ecourses.

    1. Video Visitation

This is a JPay’s virtual service which bridges inmates and family to talk face-to-face using a personal computer. Video Visitation service can be performed through JPay Video Connect Service. However, the inmate’s family should schedule first before joining a video visitation

When scheduling a video session with an inmate, make sure to choose the date and day according to the agreement between the family and inmates. After deciding the date and time, the inmate’s family or friends can then schedule it through JPay. Then, an inmate will get notification for the date and time of the JPay Video Connect.

    1. Request Services

Through JPay, an inmate can request any services such as medical service requests, grievances, and communication with classification teams.

JPay’s Contact

You can contact JPay support and tell what they face by dialing the JPay Support at numbers; (800) 574 5729 and (954) 441 5158 or email

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