Are you having any problems when you are using Cidnet? If so, you are able to contact the Cidnet customer service for getting help. Cidnet provides help through the customer service by phone and submitting a ticket. If you have had a Cidnet account, it is recommended for you to contact the customer service by submitting a ticket. How do we submit a ticket on Cidnet? The steps explained below will help you do it.
The Steps to Submit a Ticket
You are able to submit a ticket to the Cidnet customer service team to fix your issues. This option is recommended to choose if you have had a Cidnet account because as explained on the website of Cidnet, tickets will be responded to first before any other channel of customer service. You are able to follow the steps below to submit a ticket to a customer service of Cidnet.
Read also: Cidnet App for iPhone
- The first step to do is to log in to your Cidnet account by entering your email and password.
- After logging in, find the Support button and click on it. The Support button can be found between the Terms button and the Logout button.
- After you click on the Support button, now you will be on the Support page. On that page, click on the green New Request button.
- And then, there will appear the categories such as whether you cannot find an inmate, having questions about billing, having issues with video cueing, having issues with mail cueing, having a general question, having issues with verifying your phone number, wanting to sell back your unused data or other as you can see in the picture below.
The thing that you have to do here is to click on one of the categories based on the issue that you are facing. - Now, in the Description section, type your question or the issue. When you are typing the issue, you are required to do that as descriptive as possible so that the support team can help you as soon as possible.
- After you type the question or the issue, then click on the blue Submit button. And then, there will be a message on the screen informing you that your request has been submitted.
- You are able to see your new support ticket at the top of the list on the Support page. If you want to know the update given by Cidnet regarding the ticket that you have submitted, you are able to click on the Details button.
- In the details section of your support request, you are able to see the information of the status of the ticket, the date of submitting the ticket, and the last activity. If it has been responded by the support team, there will be an answer from them. If you still have a question, you can respond back. However, if the answer is clear for you, then you can close the ticket.
- It is easy to submit a ticket to the Cidnet Support Team, isn’t it?
- The first step to do is to log in to your Cidnet account by entering your email and password.
Another Option to Contact Cidnet Support Team
Cidnet also provides another way to contact the customer service, namely by phone. This way can also be used by people who do not have a Cidnet account. The phone number that is able to be contacted is:
(888) 984-1903
When you contact the number above, you have to choose prompt 2 and then leave a detailed message and also your name, email address, phone number, the facility where your incarcerated person is housed and tell whether or not you have created an account. Then, the Cidnet support team will contact you to give you help.
For people who do not have a Cidnet account, but they have a question or issue, if they do not want to contact the customer service by phone, they are able to submit a message through the Cidnet contact form that can be found on the Cidnet website.
AUTHOR BIO
On my daily job, I am a software engineer, programmer & computer technician. My passion is assembling PC hardware, studying Operating System and all things related to computers technology. I also love to make short films for YouTube as a producer. More at about me…
