Can an Inmate Block You on Securus eMessaging?

As one of the largest incarcerated individual communications providers, Securus Technologies always help maintain relationships between inmates and their families and friends by providing various services/features. One of services offered by Securus Technologies is eMessaging. With Securus eMessaging, family and friends of the inmates can communicate with their incarcerated loved ones by using email like messaging. So, if you have a loved one who is incarcerated, you can utilize this service to keep in touch with your inmate. Now, the question is, can an inmate block you on Securus eMessaging? Let us discuss that information here.

An Inmate Block You on Securus eMessaging – Is it Possible?

Now, you may be curios whether an inmate can block you on Securus eMessaging or not. Apparently, it seems you are not the only one who wants to ask about that. There are also many people who wonder whether the inmates can block them on Securus eMessaging or not. So, can your inmate block you on Securus eMessaging?

Well, we have already tried to find the information regarding whether an inmate can block you on Securus eMessaging or not. But unfortunately, we did not find any information regarding it. From Securushelp.com, we also cannot find information discuss about that. We only got information that you as a user can block an inmate from calling and sending messages to you.

To break your curiosity regarding whether an inmate can block you or not on Securus eMessaging, we highly suggest you to contact Securus’s customer service. For your information, there are some ways to contact Securus’s customer service. You can contact Securus’s customer service by accessing their official website and submit your question. Or, you can also contact Securus’s customer service by phone. In addition, you can also send letter to Securus Contact Center by mail.

How to Block an Inmate on Securus eMessaging?

As we explained above, you can block an inmate on Securus eMessaging so that the inmate will not be able to send messages for you. Now, you may want to know the way to do that. If you want to try blocking an inmate on your Securus eMessaging account, just follow these steps below.

  • At the first step, you can log in to your Securus account.
  • After that, find the inmate you want to block in the “Inmates” section.
  • Upon finding the inmate, then you need to check the box next to the inmate you want to block.
  • Next, on the screen, you will see a confirmation box. To add the block, click on the “Confirm” button.

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  • Once you block the inmate, you will be able to see a red check mark beside the inmate’s name.

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You can tell that that an inmate is blocked from your Securus eMessaging account if you see a red check mark beside the inmate. Afterwards, the inmate you block cannot send messages to you again. If you change your mind, and want to communicate with your inmate, simply you can unblock the inmate.

What Can Be Done with Securus eMessaging?

Securus eMessaging allows you as family member or friend of the inmate to always keep in touch with an incarcerated loved one using email-like messaging. There are many things you can do with Securus eMessaging, such as:

    • Sending a text-based message.
    • Attaching up to five photos.
    • Sharing up to five eCards.
    • Sending a photo with Snap n’Send (App only).
    • Sending a VideoGram for 30 seconds which you record now or already have saved. (App only).

And, with Securus eMessaging, the inmate can also do many things such as:

    • Replying to your message if you attach a return stamp.
    • Receiving transferred stamps which you share at no cost to them.
    • Purchasing their own stamps from their Securus Debit account (if it is available).

How Does Securus eMessaging Work?

By the way, how does Securus eMessaging work? You can read the explanation below as explained from the Securus website.

    • If you want to utilize Securus eMessaging service, make sure that you have a Securus Online account and login to start using it.
    • Need to note that messages are sent and received from your eMessaging inbox from Securus site or on the Securus mobile app.
    • Securus eMessages are paid for by buying stamps. The price of stamps will vary by facility. Once you choose your inmate, the price of the stamp will be shown.
    • Discover the inmate, buy the stamps, and start writing your message.

For note: The facility will review all messages and photos you sent. Make sure you always obey all the rules of using Securus eMessaging. If your message or photo is rejected or the inmate reply is rejected, then you will be able to receive a reject message in your inbox. There, you can also read the reason for the rejection. If you get this case, do not hope your stamps will be refund, as the stamps are not refunded if your messages or photos are rejected by the facility.

Securus eMessaging FAQ

Here are some frequently asked questions related to Securus eMessaging:

  • Can I use my personal email account to send Securus eMessages to a loved one in jail?

No. You cannot use your personal email account to send eMessages to your inmate. To send and receive eMessages, you will use the Securus mobile app or go to securustech.net/index.html.

  • How do I start communicating using Securus eMessaging?

To start communicating with your inmate using Securus eMessaging, firstly you must have a Securus Online account. After that, sign up for eMessaging. Then, discover your inmate. Do not forget to purchase the stamps and start sending your message.

  • Can I pay for a reply to my messages on Securus eMessaging?

Yes, of course. You can select to pay for a reply each time you send an eMessage on Securus eMessaging.

  • How does my loved one behind the bar get the stamps?

Your incarcerated loved can get the stamps by purchasing them. As a family or friend of the inmate, you can also transfer some of your stamps or make a deposit to your inmate’s Securus Debit account.

  • Can I send an image from my gallery or take a snapshot and send via Securus eMessaging?

Yes, you can.

  • Are messages and photos reviewed by the staff before delivered?

Yes. The staff will review messages and photos you sent before delivered.

  • What are the reasons my messages or photos are not approved?

All messages and photos that violate the rules will be rejected. Each facility has its own rule.

  • How will I know if my message or photo is rejected?

If your message or photo is rejected, you will receive a message in your inbox stating that your message or photo was rejected and a reason for rejection.

  • Will I get a refund on the stamps used if my message is rejected?

No. You will not get a refund on the stamps if your message or photo violates the facility policy.

  • What type of photo file that can be sent?

Types of photo file that can be sent are in the format of jpg, jpeg and .png.

  • How do I send a message on the mobile app?

After signing up, you can find your incarcerated loved one by name or ID#. Choose state and facility name, then you can add them to your account. Next, you need to purchase a book of stamps. Please go to your Inbox. Click on the ‘pencil icon’ to start your message.

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