Not being able to receive calls from a loved one who is incarcerated is certainly frustrating. Many Securus users experience similar issues without fully understanding the cause. This is where the question “How Do I Unblock My Number from Securus?” often arises, especially when calls suddenly stop coming in after previously being normal.
This article covers comprehensive, structured, and realistic steps to regain access to your calls. The explanations are written in natural, easy-to-understand language and aligned with best practices to be relevant to both users and search engines.
Why Can a Number Get Blocked on Securus?
Number blocking on the Securus system isn’t always due to user error. There are several common conditions that trigger automatic or manual restrictions. Understanding the root cause will help you choose the most appropriate solution.
Some of the most common triggers include late payments, changes to account data, or security policy updates. The Securus system is designed strictly because it deals with correctional facility communications, so data validation is a top priority.
Additionally, sometimes blocking occurs due to internal account settings that the user is unaware of. A number may end up on the block list due to a misclick or incomplete app sync.
Recommended First Step: Through Your Securus Account
Most cases can be resolved without having to call customer service. The online method is the most efficient and quickest first step.
Log in to your Securus account through the official app or website. Make sure you use the registered email address and password. Once logged in, take a moment to thoroughly explore the settings menu.
At this point, many users finally find the answer to the question “How Do I Unblock My Number from Securus?” simply by managing their account settings themselves.
Basic Navigation Guide
Once in your account dashboard, focus your attention on the communication management area. This menu usually has a slightly different name depending on the app version.
- Look for the call or contact management menu.
- Go to the blocked numbers or communication restrictions section.
- Identify your number in the list.
If your number is listed, select the option to remove or unblock it. Save your changes and ensure the system confirms the data update.
After Unblocking: Things to Check
Even if your changes are saved, the results are not always instantaneous. The system needs time to sync data across the network.
It’s recommended to restart your phone after making changes. This simple step often helps speed up network updates. Wait a few minutes to a few hours before trying to receive a call again.
At this point, many users double-check that the “How Do I Unblock My Number from Securus?” solution has been implemented correctly before moving on to more advanced steps.
If Calls Still Don’t Go Through
If after waiting, calls still can’t be received, the problem likely extends beyond the Securus account. You need to thoroughly check your device.
Modern phone settings have a built-in blocking feature. Without realizing it, certain numbers can end up on the block list directly on the device.
- Check your phone
- Open settings
- Go to the Phone or Contacts menu
- Check the list of blocked numbers
If a number from Securus or a correctional facility is listed, remove it from the list. Afterward, test by requesting a call back.
This step is often key when users feel they’ve followed all the instructions related to “How Do I Unblock My Number from Securus?” but haven’t seen results.
Contacting Securus Support for Immediate Assistance
In situations which arise the question “How Do I Unblock My Number from Securus?”, sometimes, only the support team can resolve the issue. This is especially true if the block relates to account status, payment, or data verification.
Securus provides two official numbers that can be contacted depending on your device type:
- 1-800-844-6591 for landlines and international calls
- 972-734-1111 for mobile users
When calling, please have important information ready, such as your account number, the blocked phone number, and your most recent service usage details. Agents can usually manually unblock your account after verification is complete.
For users who have recently changed their phone number, you may be asked to provide the activation date of your new number so that the old restrictions can be removed from the system.
Tips to Prevent Recurring Blocking
Once access is successfully restored, it’s a good idea to take preventative measures to prevent similar issues from occurring in the future.
- Ensure payments are always on time.
- Update your account details if your number changes.
- Check your account settings regularly.
- Use the latest version of the app.
These simple habits can reduce the risk of automatic blocking and keeps communication flowing.
Ensure Communication Access Remains Open
Blocking issues are annoying, but there’s almost always a solution. By following systematic steps, users can resolve issues without panic. If all self-service options have been tried, official support is available to assist until the problem is completely resolved. Ultimately, understanding the “How Do I Unblock My Number from Securus?” process will make you better prepared for similar situations in the future.
Frequently Asked Questions
Does unblocking a number on Securus cost anything?
Unblocking a number usually doesn’t incur any additional charges as long as your account is active and free of outstanding balances.
How long does the update process take after a number is unblocked?
It generally takes a few minutes to a few hours, depending on system synchronization.
Can I unblock my account without the app?
You can use the official Securus website through a browser.
What should I do if I forget my account login?
Use the password recovery feature or contact customer service to verify my identity.
Can a number be blocked automatically without notification?
The Securus system can apply automatic blocking without notification, especially if it detects payment issues, verification issues, or out-of-sync account activity.
Can a single Securus account manage more than one phone number?
Yes, but each number has its own status, so one number could be active while another is blocked if the settings are different.
AUTHOR BIO
On my daily job, I am a software engineer, programmer & computer technician. My passion is assembling PC hardware, studying Operating System and all things related to computers technology. I also love to make short films for YouTube as a producer. More at about me…
