Does JailATM Take Cash App?

Sending money to your incarcerated loved ones is one of the ways you care. JailATM is a safe platform that allows family members or friends to send money for their incarcerated loved ones. Apparently, there are many correctional facilities in the United States that offer this convenient service. To send money to an inmate, JailATM offers several payment methods. Now, the question is, does JailATM take cash app? Let us find out that information by reading the text below.

Does JailATM Take Cash App

Does JailATM Take Cash App?

After we searched for information regarding whether JailATM take cash app or not, unfortunately, we could not find information about that. But, on the Support page of JailATM, it is explained that the payment methods accepted by JailATM are Visa and MasterCard. Other cards may work. However, JailATM does not support any cards besides Visa and MasterCard. Aside from that, JailATM also does not support prepaid cards. Although there is no information regarding whether or not JailATM can take cash app, we can conclude that JailATM cannot take cash app. Once again, remember that JailATM only accepts the two payment methods; Visa and MasterCard.

Adding Payment Methods in JailATM

In the previous paragraph, we explain that the accepted payment methods in JailATM are Visa and Mastercard. To start sending money for your incarcerated loved one, you need to add a payment method first.

Here is a way to add a payment method in JailATM:

    • At the first step, go to the official site of JailATM. Choose the “Sign in” option. And, login to your account by entering your email/ username and password.
    • Then, you can click on “My Account.”
    • Please click on “Settings” option.
    • Now, click on the Payment Methods.
    • Next, the “New” option must be clicked.
    • Afterwards, you need to submit the information of your card.
    • Lastly, you only need to click on the “Save.”

If you want to use this card to fund your messaging subscription, you can click the box beside ‘Would you like to make this card your messaging subscription payment method?’ before you click on “Save.” Doing so, it will replace the card which is currently used to fund your messaging subscription.

Sending Money to an Inmate Using JailATM

Now, you may want to try sending money for your incarcerated loved one using JailATM. The steps to send money in JailATM can be checked below.

    • At the first step, visit the official website of JailATM and hit the Sign in option. Please login by entering your email/ username and password.
    • After successfully login to your account, then you can click the “Send Money Now” option to send money to your incarcerated loved one.
    • Then, you need to choose the appropriate state and facility.
    • Now, you must enter at least three characters of your inmate’s last name or ID. And, click the “Search” button.
    • In this step, you will be asked to enter your payment information and amount of the deposit. Do not forget to click in the box that says “I have read and agree to the terms.” And, click OK.
    • Lastly, you can review the details of your payment. Once you are sure that it is right, just click the “Send Money” button.

Need to note that the fee to make a deposit will vary by correctional facility. When sending money, you can view the fee after searching for the inmate you want to send money to and you will be prompted to confirm the total amount before the transaction is processed. If the process of sending money to your inmate is successful, then you will be taken to a receipt screen where you can print the receipt or return to the home screen.

How Long Does an Inmate Take to Receive Money?

The time it takes for an inmate to receive money from you can vary. It depends on several factors. However, typically, it takes 1-3 business days for the money you send to be credited to your inmate’s account. The prison’s policies and procedures for processing transactions is one factor that can affect the processing time. The facility where your inmate is incarcerated may process transactions quickly. However, some other facilities may process transactions more slowly. Therefore, you should check with the facility where your inmate is incarcerated for processing times. Also, you should check the transaction status in your JailATM account. You can contact JailATM’s customer support team for assistance if you notice any delays or problems with your transactions.

What Happens If Your Inmate Does Not Receive the Money?

Sometimes, there is an issue that makes your inmate not receive the money you send. It can occur for several reasons. Here are some of the common reasons why your inmate does not receive the money.

    • Processing Delays

As we know that the processing time for transactions will vary by facility. Normally, it needs to take up to three business days for an inmate to receive the money. We highly suggest you wait for several days and check the transaction status on your account before contacting the JailATM’s customer support.

    • Incorrect Information

You probably entered incorrect information when sending the money. Therefore, your inmate does not receive the money. For this case, when sending the money, you must ensure that you enter information related to your inmate correctly. This may involve the inmate’s name or identification number. If you enter wrong information, then the transaction will not go through. Thus, it is very crucial for you to double-check the information before sending money to avoid any mistake.

    • Account Issues

The transaction may not go through if your inmate’s JailATM account has been closed or suspended. For this case, before sending the money, we highly suggest you check with the correctional facility to make sure that your inmate’s account is active and valid.

If you have already confirmed that the transaction went through, but your inmate did not receive the money, then you should contact the JailATM customer support team for assistance. After contacting them, then they will investigate the case and give you feedback on the status of the transaction. We highly suggest you keep a record of your transactions, including the transaction reference number, for future reference if a problem occurs. Aside from that, before making any assumptions, you need also to communicate with your incarcerated loved one and confirm that they received the money.

Getting a Refund If the Transaction Fails – Is It Possible?

Now, you may be curious to know whether you get a refund if the transaction failed. If the transaction fails, for instance, due to technical problems or incorrect information, then you may be eligible for a refund. Keep in mind that the refund policy will vary depending on the correctional facility and the payment method you used.

Here are some things to consider when requesting a refund:

    • Correctional Facility Policy

The policies for processing refunds will vary from one correctional facility to another correctional facility. For this case, we highly suggest you check the facility where your inmate is located to know information regarding the refund policy and the way to request a refund if allowed.

    • Payment Method

The refund policy also varies depending on the payment method you used. Let us say that you use a Visa card to send the money for your incarcerated loved one. Please ask a customer support team for this.

    • Timing

If you are eligible for a refund, it is very important for you to ask for a refund within a reasonable time frame. Need to note that most correctional facilities have a specific period within which you are able to request a refund. You must obey this timeframe.

When requesting a refund, make sure that you provide as much information as possible, including the transaction reference number, the total amount of money you sent, and the reason for the refund request. Of course, this information will assist the customer support team to process your request faster.

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