You may face an issue when you are playing Valorant and then you want to create a Valorant ticket by sending a support request. However, the question is, how long will the Riot Games Team respond to the Valorant Support ticket? Let’s read the facts below.
The Response Time of Valorant Support Ticket
According to the Raise Your Skillz site, in general, Riot support will give you responses within 24 hours. However, if there is an increased ticket volume, response times may be temporarily extended.
On GameFAQs forum site, a user named TheSaintG said that he had some get answered in an hour and a few where it took a little less than 5 hours. A user named HipsterSora said that it took a day. Another user named TheSpaceDragon also gave his answer that it took 24 hours and if it took a few days, they may be looking for the right answer.
The Steps to Create a Valorant Support Ticket
It is easy to create a Valorant Support ticket. You can read the steps for creating a Valorant Support ticket below according to the AFK Gaming site.
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- The first thing that you must do is to access the official website of Riot Games Support. It can be accessed at here.
- After that, you have to click on the Valorant.
- Then, you are able to check the self-help section if you are facing a common issue.
- You have to scroll down if you want to submit a ticket. After scrolling down, you will find the “Submit A Ticket” button and then you have to click on it.
- Here, you need to choose a Request Type. There, you can see a number of options including Report a Player; Discuss Personal Suspension and Restriction; Recover my Account; Account Management, Data Requests, or Deletion; Technical Issues: Install, patch, lag or crashes; In-game question/ Issue & In-game Content Refund; Billing, Payment, & Premium Currency Refunds; and General Question.
- After you choose the option, you will read that you have to log in before you are able to submit this type of ticket. You can read this message if you are not logged in.
- So, you have to click on the Sign In button.
- After you are signed in, you have to enter the Subject.
- You have to choose your enquiry.
- In the Description Box, you have to enter all important information.
- Then, you have to attach any images or documents which support your complaint/ questions in the attachments section.
- After that, the Submit button needs to be clicked.
However, if you choose Recover My Account in the request type, you are not required to log in. You will be directed to a page where you have to enter several fields such as your email address, region, how did you lose access to your account, subject, and description field. At last, you also have to attach the images or documents which support your question or complaint in the Attachments section. Then, the Submit button must be clicked to send it.
The Things to Do After Creating a Valorant Ticket
If you have created a Valorant ticket, then you will receive an email instantly. In the email, the message which says thanks for contacting their Player Support Team and they received your request (ticket number). It also says that a response will take a little longer than normal because of a high volume of requests and their specialists will answer you as soon as they can. In the message, you will also read that they suggest you not to bump your ticket unless you have additional information that they could use to help you because if you bump your ticket repeatedly, it will increase your wait time. Furthermore, it also says that if you were logged in to the support site when creating your ticket, you are able to use the link available there to be taken directly to it.
So, you have to wait for the Riot team to respond to your ticket.
Some Error Codes That You Can Fix by Yourself in Valorant
Before you submit a ticket, it is better for you to check some articles on the Riot Support page about Valorant because there are some articles there about fixing some issues that you may find.
Some issues are followed with an error code. If you see the code, you can check the articles on Riot sites who know that it can be fixed by yourself without having to contact the Riot Support.
Here are some error codes in Valorant and how to fix them according to the Riot site.
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- 0
This code means connection error. To fix it, you have to go ahead and restart Valorant and the Riot Client. - 4
It means that your display name is invalid. Something is up with your Riot ID and you have to change it. - 5
This code means that your account was logged into elsewhere. So, you have to log out from all devices. - 7
This code means that you could not connect to the session service. You may have a suspension on your account so that you have to check your email for more information. It could also happen because of a platform issue. You also have to check the Valorant Discord or Support Site banner for more information. - 8 – 21
It means that there is a problem with the Riot Client. The thing that you have to do is to go ahead and restart the Riot Client. - 29
It means that it is a network issue. So, you have to make sure your firewall permits Valorant through. - 31
This code means it failed to get player name information. You need to go ahead and restart the Riot Client. - 39
This code means unavailable server. The server may be down for scheduled or emergency maintenance, so you can try to log in again later. - 44
This code means vanguard not initialized. You have to go ahead and restart the Riot Client. If you find that the problem is still happening after you restart it, you are able to uninstall Riot Vanguard and then restart Valorant.
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AUTHOR BIO
On my daily job, I am a software engineer, programmer & computer technician. My passion is assembling PC hardware, studying Operating System and all things related to computers technology. I also love to make short films for YouTube as a producer. More at about me…
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