Securus Video Visitation App Review

If you want to meet your inmate, you can use the video visitation feature from Securus. However, before you use this feature, it is better for you to know everything about it. So, you can read the review about this feature here.

About Securus Video Connect

Securus has a feature which enables you to be able to connect with your incarcerated one from anywhere. The feature is Securus Video Connect. It is a fully web-based visual communication system which permits family members, friends, attorneys and public officials to schedule and take part in video sessions with an inmate from anywhere by using internet connection and also Securus App, computer or tablet.

If you want to do video communication using Securus, you have to enroll first. So, you are able to communicate with your loved one remotely from anywhere as long as you have internet connection. You are able to access and view your upcoming scheduled video communications. Also, you can sync details of upcoming communications with your calendar. With the Securus app, you can receive notifications for upcoming communications. And when the video session will be held, make sure that you test your internet connection to determine the quality of video.

Securus Video Visitation App Review

The Difference Between Onsite Video Session and At Home (Remote) Video Session

If you access, there are two types of video visitation. Those are onsite video session and at home video session or remote video session. What are the differences between these video sessions in Securus? An onsite video session is the same as standard visitation through the glass except that you will travel to the jail and visit with your inmate using a touchscreen terminal located at the correctional facility’s visitation center. If you choose onsite video, you are able to schedule your visit online in advance so that it permits you to visit when it is comfortable for you.

How about at home visitation or remote visitation? With it, you can also schedule your visit in advance and it permits you to visit the inmate from home or anywhere else by using your Android or Apple smartphone or a computer with webcam and internet access. If you choose this video visitation, it permits you to share life events from anywhere so that it is the most convenient communication option.

How to Know When The Inmate Is Available to Visit

You may wonder how you can know when the inmate is available to visit. As explained on the Securus that the system recognizes when the inmate is available and only permits you to schedule a visit according to their availability.

The Things That You Need to Visit from Anywhere

If you want to do a video visitation from anywhere, the first thing that you have to do is to make sure that you have downloaded the Securus app. After that, you have to create a Securus Online account and then follow the instructions to start scheduling your at-home video session.

You are also able to do a video visitation from home using a computer or laptop, high speed internet access and a webcam.

If you are having trouble with your account, you are able to contact Securus customer care team which is available 24/7. You are able to contact them by live chat, email or phone.

Technical Specifications for Video Visitation with Securus

You have to make sure that you have a high speed internet connection so that you will have the best quality when you do a video visitation with your inmate. It must be 256kb minimum upstream and downstream speed. You can test the network speed by accessing

To do a video visitation, you can use Windows XP, 7, 8 or 10 with Firefox or Internet Explorer 9, 9, 10 or 11. You are able to optimize performance for IE 9, 10, and 11 by adding “” to Compatibility view settings. You also have to verify that the latest java software is installed. If you find that the camera does not work, you are able to uninstall all Java versions, reboot your PC and install the latest version of Java. Https:// is able to be added to the exception list which can be found under the security tab in the Windows “Control Panel” under Java control panel.

If you want to use MacOS, make sure that the version is 10.9+ and you can use Firefox or Safari. If you use Android, make sure the version is 4.0+ and if you use Apple iOS, make sure that the version is 8.0+.

It is important for you to know that most built-in cameras on laptops, smartphones and tablets give sufficient picture quality. You also need to note that the visit is being monitored and recorded. Make sure that you do not do a video visit while driving. Also, when you are doing a video visit, it is better for you to use headset or earbuds with a microphone.

How to Schedule a Remote Communication Session

Before you do a video visitation with the inmate, you have to schedule first. How to schedule a remote communication session? You can follow the steps below.

    • The first step that you have to take to schedule a remote communication session is to sign in by entering your email address and password and then hit the Sign In button.
    • After that, you will be directed to a page where you are able to scroll and find Securus Video Connect and then click on Schedule Session.
    • Now, you are in the Schedule A Session page and on this page, under the Remote Session, you must click on the Schedule Session.
    • Here, you must search for the inmate. You must enter the first name of the inmate and also last name and then hit the Find Inmate button.
    • There will be the result and you must choose the suitable one and then click on the Next button.
    • Now, you must choose your relationship with the inmate, duration for the video session, and also date and time.
    • In this step, you must click on the “I have read and agree to the Terms and Condition” box and then hit the Next button.
    • Now, you will be directed to the Billing Address page. You must check it and if it is correct, you must click on the Submit button.
    • After that, you will be brought to the Confirmation page and then you must click on the Finish button.

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