How to Solve Roblox Unauthorized Charges

In this page, you are going to find information about Roblox unauthorized charges and how to solve it. If you want to know that information, do not hesitate to read this article until the end.

Roblox Unauthorized Charges and Refund Requests

The users of Roblox should always get permission from the payment account owner (their parent or guardian) before making any purchase. Roblox unauthorized charges are a violation of Roblox’s Terms of Use and can result in the permanent closure of the associated user account.

How to Solve Roblox Unauthorized Charges

If possible, Roblox team work with the parents and the customers directly as part of their permissive refund policy to give a refund for unauthorized purchases. But some third-party payment processors need refunds to go through their support services. Roblox is unable to refund charges for those providers.

Reporting Roblox Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases

If you see charges on your Credit card, Debit card, PayPal, or Google Play account which you did not authorize, you have to contact Customer Support before disputing any charges. After a charge has been disputed, a refund will not be able to be issued due to the payment provider’s dispute process. In this case, Roblox works with several payment providers to give a safe and secure purchasing experience. You have to keep reading this article for further information on contacting the Roblox team or a third-party provider for Roblox unauthorized charges.

    • If the charge on your statement says “Xsolla*Roblox”, then you are able to contact Xsolla’s Customer Support team at:
    • If the charge on your statement says “Roblox”, then you are able to contact Roblox’s Customer Support team at:

When reporting charges, ensure to provide the following:

    • List of the charges by date and amount
    • Billing Name
    • Last four digits of the Credit or Debit Card used
    • PayPal account email address
    • Google Play purchase numbers
    • Roblox username
    • Any attachments must be in .jpg/.png format to be viewed

Reporting Roblox Unauthorized Charges for Apple, Microsoft Store and Amazon Purchases

Also, Roblox accepts payment through iTunes, Xbox, Microsoft Store (Windows App or Xbox), and Amazon. Those purchases are going to appear on any linked card or bank account you have already associated with your mobile or console provider. Those payment providers need any refunds to go through their own support services. And those charges cannot be refunded by Roblox.

In this case, you should reach out directly to Apple/iTunes, Microsoft store (Windows App or Xbox), or Amazon for requesting a refund for any unauthorized purchases via their services.

Apple/iTunes Refund: Request a Refund for Content Which You Bought From Apple

Several purchases from the App Store, iTunes Store, Apple Books, or other Apple services may be eligible for a refund. You are able to use any device with a web browser to request a refund.

To request a refund:

    • Firstly, you have to sign in to
    • After that, tap or click “I’d like to,” then select “Request a refund.”
    • The next step is to select the reason why you want a refund, then select Next.
    • Afterwards, you are able to select the app, subscription, or other item, then select Submit. If you were charged for a subscription which you no longer want, you are also able to cancel the subscription.

For those who cannot request a refund on

    • If the charge is pending, you cannot request a refund yet. After the charge goes through, please try to request a refund again.
    • If you have an unpaid order, so you have to pay for that order before you request a refund. Do not forget to update your payment information again.
    • If you do not know why you were charged, you should review your family members’ purchases. If you are the family organizer, you are able to tap or click the Apple ID button, then select All. Next, purchases charged to your shared payment method appear.

Microsoft (Windows App or Xbox) Refund: Contact Microsoft Store Support

Your question has probably already been answered. You are able to check the Microsoft Store help. If you still need help with your purchase, then you are able to choose your region to find the phone number for your country.

Amazon Refund: Unauthorized Charges

If you notice an Amazon Pay charge on your bank or credit card statement, and you are not sure where the charge came from, we highly suggest you sign in to Account Activity on the Amazon Pay site to search for a transaction that matches the charge. Details about your payment on your order and the merchant are going to appear on the View Order Details page. If you cannot discover a transaction that matches the charge on your account, you may want to consider several other scenarios.

If you still cannot find out where the charge originated, then you are able to file a claim on the View Order Details page for your order. Or you are able to ask about the error in mail by sending a message.

If you want information regarding unauthorized transactions or activities involving Amazon Pay and any balances which you hold or bank accounts that are registered with Amazon Pay, please see Unauthorized transactions policy. This Policy details additional requirements and certain limits on Roblox’s liability for unauthorized transactions. As part of the dispute resolution process, Roblox team will contact both parties in the transaction. If they determine that you are not responsible for the charges, you are going to be reimbursed. Also, under certain circumstances Roblox team might give you a provisional credit for the disputed amount.

Also, Mobile or console providers offer additional features such as password protected purchasing you are able to enable on your account to prevent unauthorized charges.

Roblox Fraud and Refund Investigations

After reporting to Roblox’s Customer Support, then their billing department will investigate and help you for refund requests. You have to contact them before disputing a charge. Keep in mind that after a dispute, Roblox will not be able to give a direct refund due to the dispute process. Roblox accounts which are associated with unauthorized charges are subject to deletion.

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