It is possible that when we have bought an item in Roblox, then we regret it. It can be because you actually do not need it or it may be because the item is not suitable for your avatar. Or, you may have bought it accidentally. So, how to get a refund from Roblox?
Getting a Refund from Roblox
If you hope to be able to get a refund for buying something that you regret, unfortunately you cannot get it. It is because Roblox does not have a refund feature. As explained on Roblox site that for now there is not a method to get Robux back after you have bought an item or a way to delete an item which was made by Roblox after it is owned.
Since Roblox has no refund feature, so the solution is that Roblox offer a Try It On feature. With this feature, you are able to try the item first on your avatar before you decide to buy it. So, you are able to see first how the item is when it is worn to your avatar. If you are okay with it, then you can go on buying it. But, if you think that the item is not cool, then you can take it off and do not buy it.
It is also important for you to know that in Roblox, you are not able to delete an item which was created by Roblox. You are only able to delete User Generated Content such as Shirt, T-shirt, Decals and the same items as these.
Using Try It On Feature
Try It On Feature allows you to be able to try the item first on your avatar so that you are able to see how the item is on your avatar. If you think that the item is good on your avatar, then you can buy it. However, if you find that the item is not good, you do not have to buy it.
There are a lot of items in Roblox which allow you to try first. Do you know how to use the Try On feature on Roblox? You are able to follow the steps below for using the Try It On feature in Roblox.
- The first thing that you have to do is to click on the Catalog which can be found in the blue bar at the top of the site.
- After you have found the item that you are looking for, now you can click on the Try On button. Then, you can see the item on your avatar in 3D or 2D mode.
As also explained on Roblox that with this feature, after you have found the item that you are looking for, you are able to put it on for free to see how great you will look while you are in the game.
It is important for you to note that animation packages are also able to be previewed similarly. Even though you are not able to see it on your avatar, but you are able to see how the animations change how your avatar will move.
Solutions for Accidental Purchases in Roblox
How about accidental purchases? Sometimes, we may experience a situation where the Buy button is clicked accidentally and you may be afraid that you bought the item. Well, Roblox prevents it by having a confirmation feature. When the Buy button is clicked, there will be a pop up window where it asks you to confirm your selection before you complete a transaction.
So, when you scroll down items in the Avatar shop or check the details of an item, you have to do it slowly and make sure that you read every information carefully before you press the confirm button. Of course, you are excited to buy a new item, but it is always important to check and make sure that the item is the item that you really want to have.
The Thing To Do If Something Wrong With Your Item
After you buy an item in Roblox, you may find that there is an issue with it. If it happens to you, the thing that you have to do is to contact Roblox by accessing this link.
When you fill in this link, you have to make sure that you provide the information needed and you also have to give the explanation in detail about the issue that you are experiencing with the item.
The fields that you have to fill in when you contact Roblox include username, email address, confirm email address, the device you are having the problem on, the type of help category and the description of the issue.
Solutions for Unauthorized Charges for PayPal, Credit Card and Google Play Purchases
If you find that there are charges on your PayPal, Credit or Debit Card, or Google Play account that you did not authorize, you are able to contact Customer Support before you dispute any charges. It is because if a charge has been disputed, you cannot issue a refund because of the payment provider’s dispute process.
If you find that the charge on your statement says “Xsolla*Roblox”, you are able to contact Xsolla’s Customer Support team at this link. However, if you see that the charge on your statement says “Roblox” and there is no “Xsolla” prefix, you are able to contact the Roblox Customer Support at this link.
When you report charges, you have to make sure that you give the information needed including a list of the charges by date and amount, billing name, the purchase numbers of Google Play, last four digits of the credit or debit cards which are used, PayPal account email address, and Roblox username. It is important for you to know that any attachments that you attach in this report, make sure that they are in .jpg or .png format.
Now, you know that in Roblox there is no refund. However, if there is an authorized purchases, you are able to contact Roblox or Xsolla depending on the statement that you receive.
On my daily job, I am a software engineer, programmer & computer technician. My passion is assembling PC hardware, studying Operating System and all things related to computers technology. I also love to make short films for YouTube as a producer. More at about me…