How to Check Your Securus Account Balance

To avoid you missing a call via Securus Technology, there’s a smart solution for you to pick out. Well, by subscribing to Securus Technology through AutoPay and TextPay, you can get automatic access for making a call or sending a text message.

If you subscribe to Securus Technology, it will provide convenience of a single payment each month. Certainly, it will promote more call connection with your inmates. Moreover, you will be able to save big on minutes per call per month without worrying about how much money you have left in your account.

If you just have subscribed, you may wonder how to check your account balance. However, checking your account balance is pretty easy to do. Just let’s see our post below, you will be able to check your Securus Account Balance easily.

Checking Your Securus Account Balance, Here’s How!

Your Securus Account Balance can be checked by logging into the Securus site with your Securus account. After you have logged into, you will view your balance by going to the Phone Service section.

How to Check Your Securus Account Balance1

If you already have a Securus Online Account, you can log into Securus with your account HERE. On the login page, type your email address and password, then click on the ‘Sign In’ button to continue logging in.

What if you forgot your password? If you forgot your password to login, you can recover your password through the Password Recovery page here. After accessing the link, you can reset your password by typing your securus online account email. Then, input the verification number in the available bar. Then, click on the ‘Continue’ button.

Then, if you also forgot your password that you have used to sign up to the Securus Technology site, you can contact the Securus Customer Care here.

How to create a Securus online account? In order to subscribe and view your balance, you should create a securus online account first. To create an account, you need to go to the Register Page here. After clicking on the link, you will see some fields that you should fill that commonly contain your personal information.

In the first stage, you need to type your email address and password that you will use to log into the Securus Technology site. Make sure to use your active email. To set your password, you need to type at least 8 characters, 1 number, 1 uppercase letter and 1 lowercase letter. Don’t forget to tick the terms & services. If you have filled all fields, you can click the ‘Next’ button to continue.

In the second stage, you will be required to choose three security questions. However, those questions will assist you to verify your identity when you forget your password. Here are some examples of those questions:

    1. What is the name of your first pet?
    2. What was your favorite place to visit as a child?
    3. In what city were you born?
    4. What is the name of your first school?
    5. What is your favorite movie?

In the third stage, you have to complete your information as it appears on your ID including:

    • Your First Name
    • Your Last Name
    • Your Email Address
    • Your Country
    • Your Address
    • Your Address Line 2
    • Your City
    • Your State
    • Your ZIP Code
    • Your Phone
    • Your 4-Digit Passcode

After you have filled all fields, you need to click on the ‘Submit’ button to continue registering. Generally, you may need to verify your account first by clicking on the link available on the Verification Email that will be sent into your email address. After you have verified your account, you will be able to use your account.

How If You Get Issues When Checking Your Balance?

No worries! If you face any issues when you check your Securus balance, you can contact Securus Customer Care through some methods, including:

Way 1: Submit a question to Customer Care

The first method you can pick out is by submitting a question to customer care by filling out the form here. Some personal information that you should fill are:

    • Your First Name
    • Your Last Name
    • Your Email Address
    • Your Phone Number
    • Your Passcode
    • Fill Your question
    • Attach Related Documents
    • Select a Product
    • Select a Category

After you have filled all fields, you can click on the ‘Continue’ button to submit your question.

Way 2: Make a call to Customer Care

Unfortunately, you can make a call to Securus Customer Care during down time, while if they are available, you can make a call through some lines below!

By Phone

Main Support Line (24×7 365 days a year)

    • 972-734-1111: Calling from mobile device
    • 1-800-844-6591: Calling using landline phone/international
    • 1-877-578-3658: Securus Video ConnectSM Information

By Mail

General Correspondence

    • Securus Correctional Billing Services
    • PO Box 1109
    • Dallas, Texas 75001

Check Payments

    • Securus Correctional Billing Services
    • PO Box 650757
    • Dallas, Texas 75265-0757

Way 3: Online Chat

You can also chat online to Secure Customer Care through this page. On the page, you will need to select a topic that will help them guide you to the correct answer. But, when chat is not available, you can still find the answers that you need. Here are some topics available:

    • Account Creation
    • Account Information
    • Account option and fee’s
    • Account Product and Services
    • Business and Special Accounts
    • Charges on my account
    • Closing/ Reopening my account
    • Cut off Calls
    • Facility Rates
    • Inmate Debit Account Assistance
    • Inmate Tablet
    • Not Receiving Calls
    • Payments not posted
    • Payment How To’s
    • Pay Now
    • Refund Request
    • Securus Correspondence Information
    • Text2Connect
    • Texas Department of Criminal Justice (TDCJ) Account Assistance
    • Securus Video Connect Assistance
    • eMessaging
    • Inmate Request
    • Inbound Connect

Learn More about Securus AutoPay and TextPay

AutoPay for AdvanceConnect will automatically fund your account with a preset amount of your options every time you have a low balance.

TextPay for AdvanceConnect will send a text message as your account gets low. After that, you can just pre-set the amount that you want to fund. Then, you need to reply ‘Yes’ and your account will be funded.

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