How to Cancel MetroPCS Subscription

MetroPCS now is known as Metro by T-Mobile where it is an American prepaid wireless service provider. As explained on the Wikipedia site, previously, it operated the fifth largest mobile telecommunications network in the United States using CDMA or Code-Division Multiple Access. Have you subscribed to Metro PCS? If so, and now you want to cancel it, here is the explanation about it.

The Steps to Cancel MetroPCS Subscription by Phone

According to useline.com, if you want to cancel your MetroPCS subscription, you are able to follow the steps below.

    • The first thing that you have to do is to call 1-888-863-8768 from your MetroPCS sim card.
    • And then, you need to provide the agent with your personal information where applicable.
    • And now, you have to give a reason why you want to cancel the subscription.
    • After that, you have to confirm the cancellation.

On that site, it is also explained that you are able to cancel your subscription online by accessing the website of MetroPCS

The Steps to Cancel MetroPCS by Visiting Local MetroPCS Store

Did you buy your device and plan in a MetroPCS or now known as T-Mobile store? If yes, you are able to cancel the package by visiting the local store again. However, before you go there, you have to make sure that you have the payment receipts, the device which is in its original packaging, and all necessary accessories that were included while you make a purchase.

MetroPCS Contacts

According to the Metro by T-Mobile site, here are the contacts of MetroPCS or Metro by T-Mobile.

By Phone

    • Customer Service Contact
      You are able to call at: 888-8-METRO-8
      You are able to call at: *611 from your Metro by T-Mobile phone
    • Make a Payment
      You are able to call at: 888-8-METRO-8
      You are able to call at: *99 from your Metro by T-Mobile phone
    • Get premium handset protection
      Call: 1-800-316-2075
      Or visit: https://fastclaim.com/metro/
      By Mail
    • General
      T-Mobile Customer Relations
      P.O. Box 37380, Albuquerque, NM 87176-7380

How to Cancel MetroPCS Subscription''

The Things That We Have To Do If We Are Experiencing Slow Data with MobilePCS or Now Known as Metro by T-Mobile

As explained on the official website of Metro by T-Mobile, if you feel that your data is running slow, there are some ways that you are able to learn more about or fix the problem.

The first one is that you are able to check your data usage in the myMetro application or online in My Account. It will show you how much of your allotted high-speed data that you have used for the current payment cycle. Let’s say that you have gone over your allotted amount. If so, your phone still has unlimited data but it will run a little slower.

You are able to make a one-time purchase of Data Top-Up to add 1GB of high-speed data to your current payment cycle. Also, you need to consider upgrading your plan to include a larger allotment of high-speed data. You are able to buy Data Top-Up or upgrade your plan by visiting your local Metro by T -Mobile store or you are able to call customer service at 1-888-8metro8 (1-888-863-8768).

If you find that your data meter shows that you have remaining high-speed data, you are also able to try to do these things.

    • You are able to verify you are in the Metro by T-Mobile coverage area by using Metro by T-Mobile coverage map.
    • You are able to turn your phone off and back on again to power cycle the device.
    • You are able to check your phone settings where it is done to ensure the Network Mode is set to LTE/WCDMA/GSM

If you have tried everything explained above, but there is no change, you are able to take your phone into your local Metro by T-Mobile store or you can call customer service at 1-888-8metro8 (1-888-863-8768) for getting additional help.

The Things That We Have to Do If We Cannot Make or Receive Calls

Let’s say that you cannot make or receive calls from your Metro by T-Mobile phone. If it happens to you, there are some troubleshooting techniques that you are able to try to solve this problem as explained on the Metro by T-Mobile site.

    • You are able to verify you are in the Metro coverage area by using Coverage Map of Metro by T-Mobile.
    • You are able to turn your phone off and back on again to power cycle the device.
    • You are able to check your phone settings for these things: Airplane mode is off, Wifi is off, Call forwarding is disabled, Blocking mode is off, Call reject is disabled.
    • You are able to look for the Networks portion of your Settings menu and manually choose your network as Metro or T-Mobile.

If you have tried all of the methods, but no one can solve the issue, you are able to take your phone into your local Metro store or you are able to call customer service at 1-888-8metro8 (1-888-863-8768).

Some FAQs About MetroPCS or Metro by T-Mobile

According to the Metro by T-Mobile, here are some FAQs about Metro by T-Mobile.

    • Is Metro owned by T-Mobile now?
      Since 2013, T-Mobile has been the parent company of Metro and it means that since then the customers have been enjoying the T-Mobile network.
    • Can we move to a new plan?
      You are able to move to a new plan and you are able to review the new rate plans on the website of Metro by T-Mobile or you are able to go to the nearest Metro by T-Mobile location or MetroPCS location. If you find that one of the new plans is better, you are able to move to it and you may be done by contacting Metro by T-Mobile or visit the nearest location of Metro by T-Mobile or MetroPCS.
    • Will we continue to go to MetroPCS stores to get Metro by T-Mobile?
      Of course, they are present to help in their 10,000+ locations around the US.
    • Will our phone still work and do we need a new SIM card?
      You do not have to get a new phone or SIM because you and your phone will still enjoy the great Metro network which is powered by T-Mobile.

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