Fortnite is such a great game. However, it does not mean this one is perfect without any minus. Sometimes, some errors occur when playing the game. When playing Fortnite or when about to play it, you might encounter When seeing this error, you might have no idea about it and wonder what you should do to fix the error.

Unfortunately, there is no information about When you look for the information on the search engine, one of the things that you should be able to find is a video shared by Tech & Design titled Fortnite: THERE WAS A PROBLEM – We’ve encountered a critical error with your purchase Fortnite Crew.

Basically, the user on the video gets an error while trying to purchase something. Here is the error message that is shown on the screen:


We’ve encountered a critical error with your purchase. Our team has been dispatched to resolve the issue. We will confirm when your purchase has been completed!


Aside from that, there is also another error message shown on the screen, as follow:


Could not find fulfillment for PlayStation4Store:PREOR1


If the is related to payment, you are recommended to try the methods to fix the Something went wrong error to fix the issue:

Method 1: Close the game and relaunch it

Just like Something went wrong error, one of the possible reasons that make the show up in Fortnite is due to the server issue or game lag. One of the early methods that you can do is to quit the game. After quitting the game, the next thing is to relaunch the game. When it launches, you can try to make the purchase again. Please check if the error is still there.

Method 2: Change matchmaking region:

As an online multiplayer game, Fortnite allows you to change your settings for the Matchmaking region. While it is mostly useful with combating high ping, you can also try this to fix the issue. Here is every step to follow to fix the issue by changing the matchmaking region:

    1. The first thing that you have to do is to launch Fortnite.
    2. When it launches, click on Menu.
    3. Then, choose Settings from the options.
    4. Afterward, open the Game tab.
    5. When it opens, scroll down and find the matchmaking region. If you want to change the region to the lowest possible ping, you can use the Right-Left arrow button.
    6. Finally, close the Settings and try to make the payment.

Method 3: Try to make purchase from mobile:

According to some people, they are able to make purchases when the payment is made through the mobile version of Fortnite. It is such a good idea. You can try to launch Fortnite on your mobile and then try to make the purchase.

Method 4: Check the account access:

For those who often spend on in-app purchases using a single credit card or account, it is possible that some payments are blocked by Epic Games for security reasons. In this kind of case, there is nothing that you can do except for waiting for a few days or a week before making more purchases on Fortnite.

Method 5: Update the launcher:

The can also show up if the launcher is out of date, just like Something went wrong error. An update will be released by Epic if the issue is on the developer side. Not only that, the method to fix the issue will also be released. If it is the case, all that you have to do is to make sure to download the latest version of the launcher. After downloading it, check if it is effective to fix the issue.

Method 6: Disable antivirus or Adblocker:

While Adblocker is good to prevent annoying ads from showing up on PC, not everyone might know that it can interfere with Fortnite as well. In order to protect the user like you, this one may block any suspicious actions. Besides, it can also block genuine requests and cause errors such as Something went wrong error to happen. to occur. To fix the issue, you will need to disable it. You can try the same thing and see if it does wonders for

In addition, you should also do the same for antivirus and firewall. To be able to disable the antivirus, you will have to right click on the Antivirus icon on the taskbar and then choose Quit. If you want to make the Windows Defender Firewall disabled, please follow the following guide:

    1. Firstly, you have to enter Firewall in Cortana/Search.
    2. Then, open Firewall and Network Protection.
    3. Please click on your active network in the Settings.
    4. After that, turn off Windows Defender Firewall.
    5. If Fortnite is currently running, make it quit and then relaunch it.
    6. When it launches, try to make a purchase and see if you succeed.

Method 7: Change the payment option:

If the occurs due to your payment being blocked because of the consistent use of a single credit card to make the payment, you are suggested to change the payment methods. For your information, Fortnite supports other payment methods such as PayPal, prepaid cards, and so on. To fix the issue, you can use alternate payments to make a payment and see if the error is still there.

Method 8: Uninstall and reinstall Fortnite:

If the error is still there even after trying all these methods, you can try to uninstall and then reinstall Fortnite. Follow everything below:

    1. First of all, open the Control Panel.
    2. When it opens, go to Programs and Features > Uninstall.
    3. Choose Fortnite and click on Uninstall.
    4. Lastly, reinstall the game from its official website and see if it fixes the error.

In case you want to completely remove Fortnite, including all its files and registry entries, make sure to use IOBit Uninstaller.