EarthLink Webmail Help Desk

When working with Earthlink Webmail, you may ever get numerous issues. However, that’s such a problem that everyone may experience when accessing the webmail on Earthlink. If you also get any problems related to the Earthlink webmail, you do not have to worry as Earthlink Help Desk will give you any amazing solutions.

In this case, the Earthlink Help Support will provide the troubleshootings based on the issues you encounter. So, what should you do if you get any kinds of issues when working with Earthlink webmail? Well, let’s find the solution on the Earthlink Webmail Help Desk below!

EarthLink Webmail Help Desk

Kinds of Earthlink Webmail Issues

If you get plenty of issues that you encounter when working with Earthlink webmail, don’t hesitate to go to the Earthlink Help Desk. However, the Help Desk provides the solutions based on the issues you may be encountering. What you should do is to find out the questions which describe the same problem as you.

Here’s a list of issues that you can find at Earthlink Help Desk:

    1. Amount of recipients to put in a single email

The users are limited to a maximum of 500 recipients per email in an email program such as Outlook or 100 maximum recipients per email in Webmail.

    1. Configuring IMAP email settings

If you’re looking for the way to configure IMAP email settings, Earthlink Help Desk will give you a solution by following the steps:

    • Firstly, you need to log into your EarthLink email account that you have registered first.
    • Then, click on the settings located in the upper left corner.
    • You can then choose accounts.
    • Here, select the IMAP from the drop-down menu.
    • After that, enter ‘’ in the ‘Incoming Mail Server’ option,
    • You should enter ‘143’ in the ‘Incoming Port Number’.
    • Then, ‘’ must be entered as ‘Outgoing Mail Server’
    • You should enter ‘587’ as the Outgoing Port Number.
    • Click on the ‘Accept’ button.

Now, you successfully set up your Earthlink webmail account using IMAP.

About IMAP

IMAP or Internet Message Access Protocol is a different way for checking your email, allowing you to sync the same message and folders across several devices at the same time. In addition, if you use IMAP, it means that you can create in Webmail or on your PC’s email program which will also be replicated on your smartphone or tablet.

    1. Can’t send email but can receive email

If you get an issue where you can receive email, but you cannot send it, what you should do is to ensure that your email program has the outgoing (SMTP) server set up correctly. Here are the following information that you should enter:

The Outgoing SMTP server must be This input is also working for all email addresses.

You should put a check in the box for “My Outgoing SMTP server requires authentication” and then enter your entire email address and password for authentication.

Outgoing SMTP port number should be set with ‘587’. The port number commonly can be found under your email software’s Advanced Account settings section.

    1. Can’t check Earthlink email

When you cannot check an Earthlink email, the problem is commonly caused by entering the wrong username and password. So, make sure you sign in with your email address and enter the correct password after you check your Earthlink email at

    1. Block spam

The good news is that you’re able to block the spam. EarthLink’s spamBlocker will automatically block many spams and other different levels of the spam protection. The medium settings of  spamBlocker will block most known spam. The high setting of spamBlocker will only allow email from senders in your Address Book.

If spamBlocker is adjusted to High, you surely will be alerted when someone emails you who is not in your Address Book. Then, you can also approve the message and optionally add them to the Address Book.

If you want to set your spamBlocker, you have to sign in to Webmail that can be accessed here. After that, you need to click the Edit link beside spamBlocker in the column on the left of the screen,

    1. Unlock blocked domain

It is important to note that Earthlink does not block based on a domain name, however, they will block on various methods to reduce spam. As Earthlink’s commitment, they will protect the customers from spam and viruses. Earthlink will block IP addresses after they have been associated with spam.

Additionally, if you’re an email administrator or you have a third-party company who hosts your email and you also receive one of the automated email responses, your email server’s IP address has been prohibited from emailing Earthlink customers which says:

“There was an SMTP communication problem with the recipient’s email server.  Please contact your system administrator.   <(website domain name) #5.5.0 smtp;550 IP (the actual blocked IP Address) is blocked by EarthLink. Go to for details.>”

Well, the message will occur for any of several reasons, they are:

    • Earthlink has received plenty of complaints about the server which handles your email.
    • The IP address has been listed as spam by industry references.
    • The IP address of your email server is dynamic which will change daily.
    1. Your email disappear off the server

If you get an issue where your email suddenly disappears off the server when you use an email program, it is because POP settings will automatically download and also remove emails from the server, so your emails are not in webmail anymore.

However, you can change it by setting up your email program’s Advanced Account setting to ‘Leave a copy of messages on the server’ or something similar. If you use IMAP settings, your email will stay on the server until you intentionally remove it.

    1. Email attachment space required

Sure, you can attach any files to your email, however, the email attachment space required is about 20 MB. In this case, Earthlink recommends you to try and keep the attachments under 10 MB. However, you can send attachments as large as 20 MB. But, you should notice that some third party domains do not accept attachments that large.

Okay, those are some troubleshootings that you can get from Earthlink Help Desk.